Summary
Overview
Work History
Education
Skills
Timeline
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Brionna Jones

Trinity,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Armed Security Officer

Twin City Security LLC
Opelika, AL
01.2023 - Current
  • Conducted security checks on personnel entering and exiting the premises.
  • Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Provided assistance to law enforcement agencies in apprehending suspects when necessary.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
  • Adhered to company policies regarding access control procedures for visitors and guests and contractors.
  • Followed established protocol for responding to alarms or other emergency situations.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Participated in training exercises related to emergency response protocols.
  • Interacted with customers in a professional manner while providing directions or responding to inquiries.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Provided escorts for authorized personnel entering restricted areas within the facility.

Kyle Concrete

General Labor
Trinity, AL
02.2015 - 10.2022
  • Operated cranes to lift, move and place materials in designated areas.
  • Loaded and unloaded material from trucks and other vehicles using the crane.
  • Worked closely with riggers to ensure proper load handling techniques were used during lifts.
  • Verified that all safety devices are functioning properly before each shift.
  • Operated mobile crane and moved materials to various locations.
  • Loaded pallets onto trailers for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Cleaned up the job site upon completion of each project.
  • Operated various machines such as jackhammers, vibrators, pumps, power saws. to perform different tasks related to concreting work.
  • Installed forms for pouring concrete according to plans and specifications.
  • Applied sealers, coatings, and other finishes to protect newly poured concrete surfaces from weather damage.

Autozone

Delivery Drivers
Moulton, AL
01.2016 - 10.2018
  • Completed day-to-day duties accurately and efficiently.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Tax Professional

H&r Block
Moulton, AL
12.2013 - 04.2018
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Compiled data from clients to accurately complete tax forms.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.

Area Manager

McDonald's
Moulton, AL
09.2005 - 10.2010
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Education

High School Diploma -

Liberty Christian Academy
Trinity, AL
05-2005

Skills

  • Grounds patrols
  • Staff Monitoring
  • Firearms proficiency
  • Computer Skills
  • Physical Fitness
  • Surveillance monitoring
  • Defensive Tactics
  • De-Escalation Techniques
  • Patrol procedures
  • Report Writing
  • Guest Relations
  • Public Safety
  • First responder experience
  • Staff Assistance
  • Radio communication
  • Safety control
  • Incident documentation
  • Equipment Inspection
  • Conflict de-escalation
  • Emergency Response
  • Tactical training
  • Injury Prevention
  • Crime Prevention

Timeline

Armed Security Officer

Twin City Security LLC
01.2023 - Current

Autozone

Delivery Drivers
01.2016 - 10.2018

Kyle Concrete

General Labor
02.2015 - 10.2022

Tax Professional

H&r Block
12.2013 - 04.2018

Area Manager

McDonald's
09.2005 - 10.2010

High School Diploma -

Liberty Christian Academy

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Brionna Jones