Brionna Joyner
Jacksonville
Summary
Dynamic Customer Service Representative with 6 years of experience delivering superior client support and enhancing service delivery. Expert in problem resolution and effective communication, ensuring accurate information dissemination while managing high-volume inquiries. Proven ability to train and mentor team members, fostering a collaborative environment that drives performance excellence. Committed to continuous improvement and maintaining high standards of service quality. Adept at multitasking and troubleshooting, contributing to overall customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
02.2023 - Current
- Delivered exceptional customer service through effective communication and problem resolution.
- Assisted clients with inquiries regarding tax regulations and services, ensuring accurate information dissemination.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Managed high-volume call flows, maintaining quality standards and response times.
- Trained new staff on customer service protocols and IRS policies.
Customer Service Representative
Concentrix
04.2021 - 12.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and best practices.
- Achieved performance targets consistently, contributing to overall team success.
Online Order Shopper
Walmart
06.2019 - 03.2021
- Efficiently picked and packed online orders, ensuring 99% accuracy and timely dispatch. Streamlined processes to boost productivity by 15%, reducing order fulfilment time.
- Meticulously verified order details and product quality, maintaining high standards of accuracy. Implemented a double-check system, reducing errors by 30%.
- Proposed and implemented a new inventory organisation system, leading to quicker item location and reduced picking times. Improved warehouse layout efficiency.
Education
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The Bridge to Success of West Jacksonville
Jacksonville06.2021
Skills
- Problem solving and troubleshooting
- Customer service and support
- Multitasking abilities
- Effective communication skills
- Critical Thinking
Timeline
Customer Service Representative
Internal Revenue Service
02.2023 - Current
Customer Service Representative
Concentrix
04.2021 - 12.2022
Online Order Shopper
Walmart
06.2019 - 03.2021
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The Bridge to Success of West Jacksonville
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