Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brionna Taylor

Troy,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Medical Support Assistant

DHA
Fort Cavazos, TX
08.2023 - Current
  • Screens patients for eligibility and nature of request. Obtains information required to determine appropriate action based on the policies, procedures and operation of the specific clinic or services involved.
  • Monitors and tracks patient cancellations and clinic cancellations (slots and patients) to ensure accessibility of appointments and proper utilization in accordance with established guidelines. Coordinates all booking for enrollees to the facility and the outlying clinics for initial and follow up care. Process includes scheduling outpatient appointments, informing patients or other family members of the date/time/clinic location.
  • Uses an assigned restricted code that provides access to the necessary screens of the appointment system. Codes are combinations of letters and numbers, most codes are not over 5 characters long.
  • Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Perform expert customer service skills to provide patient centered service while facilitating the scheduling of their care. Employs conflict resolution techniques to de-escalate patients when they are upset. Communicates with beneficiaries by telephone, in person, and in writing to resolve routine problems, concerns and to answer questions.

Child and Youth Program Assistant

NAF
Fort Cavazos, TX
12.2022 - 05.2023
  • Maintained control of and accounts for whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years.
  • Performed the more routine simple child-care tasks, following step by step instructions.
  • Helped establish a program environment that promotes positive interactions with other children, youth, and adults.
  • Completed Food Program paperwork weekly
  • Provided care and supervision, oversight, and accountability for program participants in compliance with DOD, Army, and local installation policies, guidance, and standards.
  • Completed training requirements using approved OSD and Service materials to include designated training modules.
  • Participated in program evaluation as required.
  • Supervised children and youth during daily schedules.
  • Cared for special needs children and youth as directed by the supervisor.
  • Assists in maintaining program participation data and completing required daily reports.
  • Received excellent on quarterly rating.
  • CPR/First Aid certified.

Automated Logistical Specialist (92A)

US Army
Fort Cavazos, TX
05.2019 - 06.2022
  • Managed and provided assistance to soldiers in material management, logistics and supply.
  • Checked incoming shipments to verify quantities against purchase orders.
  • Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas.
  • Established and oversaw stock lists, inventory records, and supply records.
  • Created maintenance work orders and reported equipment readiness and availability.
  • Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
  • Requested and coordinated material distribution and transportation logistics per disposition instructions.
  • Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse denials.
  • Instituted new procedures for warehouse operations to enhance compliance with military processes and policies
  • Installed, configured and maintained mission-critical workstations and systems
  • Managed over four hundred customers and provided leadership and guidance to civilians and both local and national contractor
  • Installed and maintained SAP and GCSS-Army operating systems to support mission critical systems.
  • Checked paperwork and freight condition to determine optimal loading and unloading sequences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Checked material specifications against information contained in work orders.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Adhered to company audit rules during inventory counts with 99% accuracy.

Education

Some College (No Degree) - Business Management

Central Texas College
Killeen, TX

Skills

  • Appointment Scheduling
  • Patient Care Coordination
  • Insurance Verification
  • Patient Scheduling
  • Medical terminology proficiency
  • Detail Oriented
  • Patient Communication
  • HIPAA Compliance
  • Data Entry
  • Stocking supplies
  • Inventory and supply management
  • Compassionate
  • First Aid
  • CPR

References

References available upon request.

Timeline

Medical Support Assistant

DHA
08.2023 - Current

Child and Youth Program Assistant

NAF
12.2022 - 05.2023

Automated Logistical Specialist (92A)

US Army
05.2019 - 06.2022

Some College (No Degree) - Business Management

Central Texas College

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Brionna Taylor