Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brionna Minor

Jeffersonville

Summary

Dynamic customer service professional with experience at Peopleshores, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in staff training and maintaining high standards of service, contributing to a positive work environment and improved performance metrics.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Peopleshores
10.2025 - Current
  • Customer Support: Providing information on products and services, answering questions, and addressing customer concerns via various channels like phone, email, and chat.
  • Performance & Improvement: Meeting performance targets, maintaining a positive attitude, and continuously improving product knowledge and customer service.
  • Documentation: Keeping accurate records of all customer interactions, transactions, and account
  • Communication: Listening to customers, communicating clearly and empathetically, and following established communication procedures
  • Problem Resolution: Handling and resolving customer complaints, returns, and other issues by providing appropriate solutions and alternatives

Cleaner/janitorial

Lovely's Janitorial
01.2018 - Current


  • Maintained inventory of cleaning supplies, reporting shortages promptly.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Performed routine cleaning tasks, ensuring adherence to safety protocols.

Assistant Store Manager

Carters Clearance
07.2024 - 07.2025
  • Assisted in daily operations and customer service management, ensuring a positive shopping experience.
  • Collaborated with team to maintain store merchandising standards and inventory organization.
  • Trained new staff on company policies, operational procedures, and customer engagement techniques.
  • Monitored sales performance and provided feedback to optimize product displays and promotions.
  • Coordinated scheduling for staff to ensure adequate coverage during peak hours and special events.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

STNA

Four Seasons Hotel
04.2021 - 10.2021
  • Maintained cleanliness and organization of guest rooms, enhancing overall guest satisfaction.
  • Responded promptly to guest inquiries and requests, fostering a welcoming environment
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted guests with check-in and check-out processes to ensure smooth arrivals and departures.

Housekeeper

Holiday Inn Express Hotel
04.2021 - 05.2021
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
  • Assisted in laundry operations, handling linens and towels efficiently.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

No Degree -

ECOT
Columbus, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Staff training
  • Store maintenance
  • Key holder experience

Timeline

Customer Service Representative

Peopleshores
10.2025 - Current

Assistant Store Manager

Carters Clearance
07.2024 - 07.2025

STNA

Four Seasons Hotel
04.2021 - 10.2021

Housekeeper

Holiday Inn Express Hotel
04.2021 - 05.2021

Cleaner/janitorial

Lovely's Janitorial
01.2018 - Current

No Degree -

ECOT
Brionna Minor