Brionna Minor
Jeffersonville,OH
Summary
Dynamic Assistant Store Manager at Carter's Clearance with a proven track record in enhancing customer experience and mentoring staff. Skilled in efficient shift scheduling and problem-solving, I successfully increased employee retention and developed a loyal customer base through personalized service, driving sales growth and operational excellence.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Carter's Clearance
07.2024 - 07.2025
- Assisted in managing daily store operations and maintaining inventory levels.
- Supported staff training and development to enhance customer service skills.
- Executed visual merchandising strategies to optimize product displays and increase sales.
- Monitored cash handling procedures to ensure compliance with company policies.
- Collaborated with team members to resolve customer inquiries and improve satisfaction.
- Analyzed sales data to identify trends and adjust stock accordingly for peak demand.
- Coordinated scheduling of staff shifts to ensure adequate coverage during busy periods.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
STNA/CNA
Four Seasons Nursing Home
04.2021 - 10.2021
- Assisted residents with daily activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff effectively.
- Maintained cleanliness of resident areas, promoting a safe environment.
- Collaborated with healthcare team to develop individualized care plans.
- Provided emotional support to residents, fostering positive relationships.
- Documented patient care accurately in electronic health records system.
- Participated in safety drills and adhered to infection control protocols diligently.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety in resident areas, adhering to health regulations.
Hotel Housekeeper
Holiday Inn Express Hotel
04.2021 - 10.2021
- Cleaned and sanitized guest rooms, ensuring adherence to hotel quality standards.
- Managed inventory of cleaning supplies, maintaining efficient stock levels for daily operations.
- Assisted in training new housekeepers on cleaning protocols and safety guidelines.
- Reported maintenance issues promptly to enhance guest satisfaction and room conditions.
- Organized housekeeping carts and equipment for streamlined workflow and efficiency.
- Responded to guest requests efficiently, promoting a positive hotel experience.
- Collaborated with team members to improve overall cleanliness standards throughout the hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Improved room readiness efficiency with thorough and systematic cleaning protocols.
- Minimized waste, carefully managing cleaning supplies and reusing towels and linens when possible, in accordance with hotel policies.
- Improved speed of room turnover, allowing for earlier check-ins when requested by guests.
- Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
- Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
- Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
High School Diploma -
ECOT
Columbus OHSkills
- Problem-solving
- Client support
- Customer experience
- Customer service and engagement
- Workforce scheduling
- Mentoring and coaching
- Equipment configuration
- Employee coaching
- Efficient shift scheduling
Timeline
Assistant Store Manager
Carter's Clearance
07.2024 - 07.2025
STNA/CNA
Four Seasons Nursing Home
04.2021 - 10.2021
Hotel Housekeeper
Holiday Inn Express Hotel
04.2021 - 10.2021
High School Diploma -
ECOT