Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brionna Parker

Stafford,VA

Summary

Versatile and results-oriented professional with a proven track record at FedEx, adept in warehouse operations and customer service. Excelled in team collaboration and efficient problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in commercial and residential cleaning, and DOT regulations knowledge, demonstrating a commitment to excellence and safety in all tasks. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

PACKAGE HANDLER

FedEx
Ashland, VA
04.2023 - 12.2024
  • Company Overview: FedEx Ground
  • Received incoming packages and arranged delivery to correct departments and personnel
  • Followed company policies and guidelines for labeling, packaging and shipping products at warehouses
  • Inspected packages for defects, damage and improper labels before check-in and check-out
  • Utilized hand-to-surface methods for all package handling
  • Used time-saving sorting methods to reduce package handling time and decrease damaged shipments
  • Entered packages into company tracking system and identified special handling needs
  • Met quality and production targets by using documentation and RF scanner to pick and fulfill orders
  • Sorted and labeled cargo for timely identification and shipment tracking
  • FedEx Ground

HOUSEKEEPER

Care.com
Elkins, WV
02.2020 - 07.2020
  • Sanitized kitchen surfaces, washed dishes and organized cookware
  • Completed surface sanitization, deep cleaning and window washing
  • Dusted and polished furniture, appliances and electronics
  • Swept, mopped and vacuumed common areas and wiped down surfaces
  • Cleaned and serviced housekeeping equipment and replenished supply inventory
  • Cleaned and dusted rugs, upholstery and draperies
  • Prepared rooms and common areas for events by moving chairs, tables, and furniture
  • Emptied wastebaskets and carried trash bags to dumpsters
  • Maintained safety standards by wearing gloves and protective clothing
  • Disinfected equipment and supplies using germicides or steam-operated sterilizers
  • Coordinated cleaning schedules and cycled through rooms according to guest needs
  • Removed trash from hallways, rooms and common areas daily
  • Cleaned and shined windows, counter tops and fixtures to maintain professional appearance
  • Dusted counters, vacuumed floors and removed trash from guest rooms
  • Deep-cleaned floors by routinely performing shampooing, waxing and buffing tasks
  • Carried out room inspections to maintain adherence to industry standards

PERSONAL CARE ASSISTANT

Peaceful Surroundings
Fredericksburg, VA
10.2019 - 12.2019
  • Assisted clients with bathing and dressing to promote good personal hygiene
  • Planned and prepared healthy and nutritional meals keeping patient preferences and allergies in mind
  • Observed self-administration of medications to adhere to medication regimen
  • Maintained safe and clean patient environment to promote wellness
  • Learned individual needs of residents to maintain patient independence, personal dignity and personal safety
  • Observed resident for any changes in condition and shared information significant to overall health with family
  • Maintained safe and clean patient environment for optimal recovery
  • Performed routine housekeeping duties for patients
  • Bathed, dressed and assisted residents in support of activities of daily living
  • Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
  • Performed household chores to promote cleanliness, safety, and livability
  • Assisted patients with housekeeping duties and chores
  • Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles
  • Observed patient physical condition and monitored diet and exercise habits
  • Recorded patient vital signs and reported significant changes
  • Updated patient medical records in charts and databases
  • Prepared and picked up meals for patients to nutritional needs
  • Ran errands with clients and provided transportation to medical appointments

HOUSEKEEPING

Days Inn
Fredericksburg, VA
06.2019 - 12.2019
  • Used equipment and supplies correctly to meet housekeeping demands without sacrificing safety or causing damage
  • Verified proper functioning of room appliances and systems during room checks
  • Straighten furniture and appliances to restore ideal room presentation
  • Offered help freely to guests and assisted with issues such as finding amenities
  • Kept cart supplied, clean and organized for efficient housekeeping
  • Changed soiled linens on beds and remade beds daily to meet facility standards
  • Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type
  • Polished metalwork, fixtures and fittings with appropriate cleaner and polishing pad
  • Replaced room amenities, literature and complementary food and beverage items to match brand standards
  • Responded to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction
  • Stocked supply cart with supplies necessary for cleaning guest rooms
  • Notified housekeeping office of any repairs needed in guest rooms
  • Washed windows and sills with lint-free towel and all-natural window cleaning solution
  • Reported maintenance-related issues identified in rooms or public spaces to executive housekeeper
  • Examined rooms carefully and reported safety hazards such as broken glass and damages to management for billing and repair
  • Uphold presentation standards through public spaces with frequent trash removal, basic cleaning and prompt attention to spills
  • Organized storage closets and housekeeping stations regularly to help team stay efficient

CUSTOMER SERVICE REPRESENTATIVE

Alorica
Fredericksburg, VA
10.2016 - 02.2018
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Communicated with clients over phone, email and chat platforms
  • Offered products and services to meet customers' needs and goals
  • Relayed new and relevant information to customers and followed up on promises
  • Built strong knowledge of product line to assist customers in selecting products
  • Resolved product and service issues promptly
  • Navigated multiple systems to identify source of issue
  • Completed paperwork for orders and new service actions
  • Documented detailed notes in CRM system to track customer interactions
  • De-escalated customer complaints using specialized communication techniques
  • Addressed customer concerns and complaints and resolved issues promptly
  • Referred customers to appropriate departments or personnel to swiftly resolve issues
  • Upsold and cross-sold add-on purchases to increase sales
  • Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues
  • Followed scripts to maintain good call control
  • Served as friendly first point of contact for customer inquiries
  • Remained calm, composed and polite to deescalate aggressive customer behavior
  • Kept updated on available products, services and promotions
  • Engaged with customers to understand needs, resolve issues, and answer product questions
  • Educated customers by explaining complex details in easy-to-understand terminology

Education

HIGH SCHOOL DIPLOMA - GENERAL STUDIES

Mountain View high
Stafford, VA
06.2016

Skills

  • Senior Care
  • Caregiving
  • Truck loading and unloading
  • Warehouse operations
  • Teamwork
  • Community engagement
  • Commercial and residential cleaning
  • Customer service
  • Transfers
  • Housekeeping
  • Meal assistance
  • Vital signs monitoring
  • File documents
  • Data entry
  • DOT regulations knowledge
  • Pretrip inspections
  • Safe driving practices
  • Commercial driver's license
  • Training in hazmat procedures

Languages

English, Fluent

Certification

  • Tanker/Hazmat
  • Doubles/triples
  • Passenger
  • CDL A

Timeline

PACKAGE HANDLER

FedEx
04.2023 - 12.2024

HOUSEKEEPER

Care.com
02.2020 - 07.2020

PERSONAL CARE ASSISTANT

Peaceful Surroundings
10.2019 - 12.2019

HOUSEKEEPING

Days Inn
06.2019 - 12.2019

CUSTOMER SERVICE REPRESENTATIVE

Alorica
10.2016 - 02.2018

HIGH SCHOOL DIPLOMA - GENERAL STUDIES

Mountain View high

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Brionna Parker