Results-driven professional with over 13 years of combined experience in customer service and quality assurance, including 7 years in high-volume call center environments and 6 years as a Quality Technician in the automotive manufacturing industry (Toyota). Skilled in root cause analysis, inspection processes, and compliance . Proven ability to communicate effectively across teams, solve complex problems, and maintain high standards of quality and customer satisfaction. Strong attention to detail, data-driven decision making, and a commitment to continuous improvement. Gathering, collecting, tracking data collection.