Brionna Quarterman
Fairburn,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable customer service with a background of effective leadership and excellent customer service. Recognized for exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Credit Union Of Atlanta
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled over 50 escalated calls efficiently, finding satisfactory resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Teller
Credit Union Of Atlanta
01.2022 - 12.2023
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Contributed to positive work environment by demonstrating professionalism, courteousness, and exemplified strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Executed wire transfers, stop payments and account transfers.
Stocker
Target
05.2021 - 01.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Processed and packaged stock items for customer purchases.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Consistently lifted materials weighing as much as [Number] pounds
Education
Associate of Arts - Media
Atlanta Technical College
Atlanta, GA12.2026
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
- Active Listening
- Calm Under Pressure
- Training and mentoring
- Honesty and Integrity
- Diverse thinking style
- Problem-solving abilities
Timeline
Customer Service Representative
Credit Union Of Atlanta
12.2022 - Current
Teller
Credit Union Of Atlanta
01.2022 - 12.2023
Stocker
Target
05.2021 - 01.2022
Associate of Arts - Media
Atlanta Technical College
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