Brionna Smith
Midway City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
SSM Health At Home
03.2024 - Current
- Processes the insurance component of patients obligation using third party claim processing and payment rules. Bill Claims appropriately.
- Follow up on denied claims by performing appeals and denial recovery procedures. Works denied claim lines and no response claims to resolve outstanding accounts.
- Analyzes credit balances on patient account and resolve. Responds to refund request letters from insurance carries.
- identifies process improvement opportunities and participate in improvement plans.
- Works on special projects as needed
Patient Access Representative
Mercy
06.2023 - 03.2024
- Ensuring the most accurate patient data is obtained and populated to the patient record.
- Attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as Federal , State and accreditation agencies.
- Perform pre-registration functions such as verifying demographics, obtaining authorization and collecting deposits and co-pays.
- Maintained confidentiality of all patients information in accordance with HIPPA regulations
- Epic Trained
Customer Service Lending Specialist
Advance America
07.2022 - 06.2023
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Utilize sales tool to provide an exceptional customer experience.
- Present financial solutions based on the customer needs that meet their goals.
- Actively assist in meeting the centers performance metrics as defined by management
CSR Bank Teller
Patrons Bank
08.2020 - 07.2022
- Processed customer deposit and withdrawals accurately and balanced drawer daily.
- Assisted customers with opening new accounts , ordering checks and setting up online banking.
- Cross sold bank products such as saving accounts, credit cards and safe deposit boxes.
- Scanned in all documents to booking keeping at the end of business daily.
Lead PBX Operator
Cedars-Sinai Medical Center
06.2009 - 01.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Trained and coach all new employees on overnight process with answering services and on-call schedules
- Handled emergency code panel in a timely manner and documented each event
- Kronos edit
- Usagae of M2616 and SL100 Nortel switchboard
Education
High School Diploma -
Long Beach Poly
Long Beach, CA06.2008
Skills
- Insurance Verification
- Financial Procedures Adherence
- Registration management
- Problem-Solving
- Epic Trained
- Team Player
- Flexible schedule
Timeline
Patient Access Representative
SSM Health At Home
03.2024 - Current
Patient Access Representative
Mercy
06.2023 - 03.2024
Customer Service Lending Specialist
Advance America
07.2022 - 06.2023
CSR Bank Teller
Patrons Bank
08.2020 - 07.2022
Lead PBX Operator
Cedars-Sinai Medical Center
06.2009 - 01.2020
High School Diploma -
Long Beach Poly
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