Committed to streamlining processes and driving operational efficiency, with a focus on optimizing workflows, managing resources, and supporting cross-functional collaboration. Skilled in enhancing team performance and ensuring smooth, effective daily operations through meticulous planning, attention to detail, and proactive problem-solving.
Hi, I’m
Brionna Smith
Administrative Operations Specialist
Washington,DC
Summary
Overview
8
years of professional experience
1
Certification
Work History
Accenture Federal Services
Administrative Operations Specialist
04.2024 - Current
Job overview
- Managed all inbound, outbound, and internal communications, ensuring prompt and accurate call routing and message relay.
- Greeted and assisted employees and visitors, creating a welcoming and professional environment.
- Coordinated workspace reservations for day-of walk-ins, optimizing space allocation and occupancy.
- Organized and maintained meeting rooms, providing full audio/visual and catering support for events.
- Maintained and updated the inventory database, placing orders for office supplies to ensure stock availability.
- Executed large-scale duplicating projects, including copying, collating, assembly, and binding.
- Supported planning and execution of onsite and offsite meetings and events, managing logistics for efficient operations and successful outcomes.
- Used variety of office applications tools and systems to generate reports and PowerPoint presentations.
Hey Wheres Hair
Business Support Specialist
08.2020 - 04.2024
Job overview
- Managed client scheduling and appointments, coordinating daily calendars to maximize stylist availability and optimize client flow.
- Maintained and updated client records, ensuring accurate information on preferences, service history, and contact details.
- Oversaw inventory of salon supplies and products, placing timely orders to support uninterrupted operations.
- Provided client follow-up and outreach, strengthening client relationships and enhancing customer satisfaction.
- Assisted with social media and marketing efforts, coordinating content and promotions to attract new clients and boost salon visibility.
- Handled payment processing, invoicing, and billing inquiries, ensuring accuracy and a seamless client experience
- Coordinated vendor relationships, managing orders for salon supplies and ensuring timely deliveries to meet operational needs.
- Supported salon owner with administrative tasks, including expense tracking, report generation, and maintaining a well-organized filing system.
USPS, United States Postal Service
Mail Processing Clerk
06.2021 - 04.2022
Job overview
- Efficiently sorted and processed an average of 1,500 mail pieces per hour, ensuring timely and accurate delivery.
- Maintained high levels of accuracy while sorting and categorizing mail, reducing delivery errors by 20%.
- Operated and troubleshot mail processing machines to maximize efficiency and minimize downtime, resulting in a 15% improvement in processing speed.
- Adhered to USPS safety and security protocols, handling sensitive mail items with confidentiality and achieving a 98% compliance rate.
- Collaborated with team members to meet daily processing goals, often exceeding productivity targets by 25%.
- Conducted quality checks to ensure all outgoing and incoming mail adhered to USPS guidelines, leading to a 10% decrease in processing errors.
- Provided excellent customer service by assisting customers with inquiries and resolving issues related to missing or delayed mail, achieving a 95% customer satisfaction rate.
- Organized and maintained an orderly mail sorting area, contributing to a 30% reduction in sorting time.
Admiral Security Services, Inc.
Security Officer
11.2019 - 11.2020
Job overview
- Monitored and patrolled 5-acre property, ensuring the safety and security of 200 employees and customers.
- Conducted regular inspections of entrances, exits, and secure areas, identifying and addressing security vulnerabilities to reduce incidents by 20%.
- Responded swiftly to emergency situations, following established protocols to ensure the safety of all individuals on-site.
- Operated and monitored surveillance systems, providing accurate incident reports that improved investigative outcomes by 30%.
- Enforced company policies and safety regulations, maintaining a secure and orderly environment for employees and visitors.
- Worked collaboratively with local law enforcement and emergency responders, ensuring a coordinated response to potential threats.
- Trained and mentored new security staff on protocols, equipment use, and emergency procedures, helping improve team readiness.
- Completed daily activity and incident reports with attention to detail, documenting events accurately for internal records and audits.
Downtown Locker Room, DTLR
Retail Sales Representative
07.2019 - 07.2020
Job overview
- Consistently exceeded monthly sales targets by 15-20% through personalized product recommendations and upselling techniques.
- Delivered exceptional customer service, maintaining a 95% customer satisfaction rate and building strong, repeat customer relationships.
- Demonstrated extensive product knowledge in apparel, helping customers make informed purchasing decisions.
- Trained new team members on sales techniques and store policies, improving team productivity and customer experience.
- Accurately processed cash, credit, and gift card transactions, balancing a daily till of $2,000 with zero discrepancies.
- Proactively resolved customer complaints and issues, resulting in a 30% reduction in escalated concerns.
- Implemented promotional strategies and in-store events, increasing store traffic and sales by 10%.
- Communicated effectively with cross-functional teams, including stock and marketing, to ensure a smooth flow of operations and optimal product availability.
Nordstrom
Supply Chain Associate
11.2018 - 08.2019
Job overview
- Managed inventory levels, ensuring accuracy and minimizing stockouts by maintaining a 95% accuracy rate in product counts.
- Coordinated with suppliers and vendors to ensure timely delivery of materials, reducing supply chain delays by 15%.
- Assisted in the development and implementation of logistics strategies, improving overall supply chain efficiency by 20%.
- Processed and tracked purchase orders, ensuring timely and accurate order fulfillment for over 60 orders per week.
- Monitored inventory turnover and worked with warehouse teams to optimize stock levels, reducing excess inventory by 10%.
- Utilized inventory management software to track product movement, ensuring timely replenishment and reducing lead times by 15%.
- Collaborated with cross-functional teams, including procurement and sales, to ensure accurate forecasting and smooth material flow.
- Supported the distribution team in managing shipments, ensuring orders were packed and shipped on time, contributing to a 98% on-time delivery rate.
McDonald's Restaurant
Point-of-Sale Associate
06.2016 - 10.2018
Job overview
- Efficiently processed 90 customer orders daily using the POS system, ensuring accurate and timely transactions in a fast-paced environment.
- Provided friendly and prompt customer service, maintaining a 95%+ satisfaction rating and ensuring repeat business.
- Assisted customers with menu selections and upselling, contributing to an increase in average sales per transaction by 10%.
- Managed cash, credit, and mobile payment transactions, ensuring a balanced cash drawer and zero discrepancies at the end of each shift.
- Resolved customer complaints and concerns quickly and professionally, maintaining a positive dining experience and brand reputation.
- Worked collaboratively with kitchen staff and team members to ensure orders were prepared and delivered accurately and on time.
- Ensured proper handling of food safety procedures and adhered to all health and safety regulations during service.
- Trained new team members on POS operations, customer service standards, and McDonald’s policies, helping to improve team efficiency.
Education
Suitland High SchoolDistrict Heights, MD
High School Diploma
06-2016
University Overview
Skills
- Time Management
- Attention to Detail
- Data Analysis
- Office Management
- Team Coordination
- Adaptability
- Multi-tasking
- Vendor Relations
- Problem Solving
- Communication
- Critical Thinking
- Office Software Proficiency
Certification
- CompTIA A+ Training - Present
Singing
Singing
I’ve been singing since I was ten years old, and it’s something I genuinely love. I often sing to soothe myself, whether I’m cleaning, studying, or working on a task. Music keeps me engaged, and I enjoy immersing myself in it. I also write songs and have had the chance to record in the studio. While it’s a hobby for me rather than a professional pursuit, singing and creating music bring me joy, helping me relax, focus, and center my mind.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Very early, I knew that the only objective in life was to grow.
Timeline
Administrative Operations Specialist
Accenture Federal Services
04.2024 - Current
Mail Processing Clerk
USPS, United States Postal Service
06.2021 - 04.2022
Business Support Specialist
Hey Wheres Hair
08.2020 - 04.2024
Security Officer
Admiral Security Services, Inc.
11.2019 - 11.2020
Retail Sales Representative
Downtown Locker Room, DTLR
07.2019 - 07.2020
Supply Chain Associate
Nordstrom
11.2018 - 08.2019
Point-of-Sale Associate
McDonald's Restaurant
06.2016 - 10.2018
- CompTIA A+ Training - Present
Suitland High School
High School Diploma
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