Brionna Sylvain
Jacksonville,NC
Summary
Dynamic and results-oriented professional with a proven track record, adept in strong communication and negotiation skills. Excelled in enhancing guest satisfaction and retention by 10% through expert service and conflict resolution. Skilled in meticulous record-keeping and relationship management, ready to bring exceptional service and administrative expertise to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Support Representative
Tina Glover State Farm
05.2025 - Current
- Provide day-to-day support to licensed agents by assisting with quoting, policy changes, & coverage inquiries
- Serve as a primary point of contact for policyholders, addressing billing questions, coverage options, & account updates
- Deliver prompt, accurate customer service while maintaining State Farm brand standards & compliance guidelines
- Review policies with customers to ensure accuracy and identify coverage gaps or opportunities for additional protection
- Maintain accurate customer records and documentation in agency management systems
- Ensure compliance with underwriting guidelines & internal procedures
- Assist customers during stressful situations by providing clear explanations & solutions
Sales Representative
Cellular Sales Verizon
10.2024 - 05.2025
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
Wait Staff Member
Cuts Steakhouse
11.2021 - 07.2024
- Possessing a deep knowledge of the menu, including ingredients, preparation methods, and wine pairings. Allowing myself to answer guests’ questions, provide recommendations, and accommodate dietary preferences or restrictions
- Taking orders attentively and accurately, often customizing items to meet guest requests. In fine dining, special emphasis is placed on active listening and maintaining a respectful, patient demeanor throughout.
- Communicating orders clearly and promptly with the kitchen and bar, ensuring precision and timeliness. In high-end settings, special requests or adjustments may require effective collaboration with chefs or mixologists.
- Serving dishes and drinks with an emphasis on timing, presentation, and elegance.
- Building rapport with guests. Engaging politely and genuinely, remembering returning guests’ preferences or special occasions and often serving as a guide through the dining experience.
- Handling payments in a discreet, respectful manner, you handle billing, payments, and any gratuities.
- Addressing any guest concerns or complaints with professionalism and poise, being skilled in turning potentially negative experiences into positive outcomes, often under pressure.
- Up selling and promotions using my expertise to suggest enhancements like special wines, tasting menus, or premium add-ons to elevate the dining experience and drive revenue for the establishment.
- This role demands exceptional attention to detail, high levels of professionalism, strong communication skills, and a passion for hospitality, with the ultimate goal of making every guest's visit truly unforgettable.
Wait Staff Member
Stroubes Seafood & Steak
05.2018 - 08.2021
- Consistently met high-pressure demands by managing multiple tables in a 5-star establishment, ensuring prompt and accurate service.
- Addressed guest concerns and implemented solutions, enhancing overall dining experience and retention rates.
- Assisted management with special events, coordinating private dining experiences for high-profile clientele.
- Delivered premium dining experiences, specializing in pairing gourmet dishes with exclusive wine offerings to enhance guest satisfaction.
- Spearheaded customer satisfaction initiatives, resulting in a 10% increase in repeat business.
- Trained 10 new staff members on fine dining standards, improving service consistency.
Bayhost
TopGolf
02.2017 - 03.2020
- Greeting guests warmly, introduce them to the Topgolf experience, and help them get settled in their bays.
- Providing food and drink service directly to guests in their bays, offering menu recommendations, taking orders accurately, and ensuring all needs are met promptly.
- Ensuring guests have fun and feel taken care of. This might involve offering gameplay tips, answering questions, and engaging with guests in a friendly and approachable manner.
- Handling any issues or concerns with professionalism and prompt attention, collaborating with other staff and management to maintain high standards of service.
- Working closely with kitchen staff, bartenders, and management to ensure that orders are fulfilled accurately and quickly, contributing to a positive guest experience.
Wait Staff
Mason's Grill
01.2016 - 02.2017
- Greeting guests with a friendly demeanor, guide them to their seats, and provide menus, often taking note of any special seating requests or accommodations.
- Taking food and beverage orders accurately, often providing menu recommendations and answering questions about dishes, dietary accommodations, or specials (such as mimosas or specialty coffees that are common during brunch).
- Bringing drinks and dishes to the table, ensuring prompt and professional service.
- Handling multiple tables efficiently, remembering orders and managing guest needs promptly, including refills and additional requests.
- Addressing any guest concerns or complaints promptly and courteously, seeking to resolve any issues in a way that leaves a positive impression.
Administrative Assistant/Rental Property Manager
Lacy Baaheth & Associates
07.2015 - 01.2016
- Answering phones, handling emails, and serving as the first point of contact for clients, agents, and vendors.
- Managing schedules, coordinating meetings, and maintaining the calendar for brokers or senior staff.
- Preparing and processing documentation, reports, presentations, contracts, and property listings.
- Organizing and maintaining digital and physical files, such as client records, contracts, property listings, and transaction documents.
- Ensuring that all required documents and disclosures comply with local and state regulations.
- Acting as a liaison between agents, clients, tenants, property owners, vendors, and other relevant parties.
- Handling correspondence, relaying messages, and keeping everyone informed of developments.
- Assisting with budget preparation, expense tracking, billing, and processing payments.
- Supporting brokers or senior managers with financial reports, invoices, and related bookkeeping tasks.
- Managing interactions with tenants, addressing concerns, and maintaining positive relationships.
- Handling lease renewals, tenant inquiries, rent collection, and any complaints.
Education
High School Diploma -
Topsail High School
Hampstead, NC05-2011
Certification
Adjuster License| North Carolina Department of Insurance| Oct 2024
Property & Casualty License| North Carolina Department of Insurance| Sep 2025
Timeline
Sales Support Representative
Tina Glover State Farm
05.2025 - Current
Sales Representative
Cellular Sales Verizon
10.2024 - 05.2025
Wait Staff Member
Cuts Steakhouse
11.2021 - 07.2024
Wait Staff Member
Stroubes Seafood & Steak
05.2018 - 08.2021
Bayhost
TopGolf
02.2017 - 03.2020
Wait Staff
Mason's Grill
01.2016 - 02.2017
Administrative Assistant/Rental Property Manager
Lacy Baaheth & Associates
07.2015 - 01.2016
High School Diploma -
Topsail High School