Brionna Warren
Summary
Recent Forensic Science graduate with extensive experience in customer service .Strong communication, problem-solving, and analytical skills contribute to effective collaboration and risk management . Proven ability to thrive in diverse environments, ensuring safety and satisfaction while meeting tight deadlines.
Overview
4
4
years of professional experience
Work History
Security Officer
Dynamic Security Inc
Atlanta, GA
02.2025 - Current
- Conducted regular patrols, identifying and addressing potential security risks.
- Monitored premises, ensuring safety and security of personnel and property.
- Verified photo IDs for entry privileges.
- Welcomed staff and visitors, facilitating smooth entry at facility entrance.
Service Desk Representative
University of West Ga
Carrollton, GA
08.2024 - 05.2026
- Primary point of contact for student residents for technical and housing concerns
- Ensured quick resolution of concerns to enhance resident satisfaction.
- Maintained professional tone and demeanor while resolving technical and housing issues
- Documented incidents and follow-up reports to ensure accurate tracking of service requests
- Maintained accurate records of service requests and resolutions in databases.
Paraprofessional
Carver Steam Academy
Atlanta, GA
07.2023 - 07.2024
- Implemented individualized education plans for students with diverse learning needs.
- Provided collaborative support to special education students in grades 9-12, fostering an inclusive learning environment.
- Assisted teachers in classroom management and student support activities, contributing to a positive classroom atmosphere.
- Built strong relationships with students, families, faculty, staff, and community stakeholders to enhance support networks.
- Developed skills in organization, leadership, and team building through various collaborative projects.
UI Claims Examiner
Georgia Department of Labor
Atlanta, GA
05.2022 - 07.2023
- Reviewed unemployment benefit claims for compliance with state regulations, ensuring accurate processing.
- Analyzed documentation to assess eligibility for various claim types, facilitating timely claim approvals.
- Investigated and resolved fraud and non-fraud overpayment cases to uphold program integrity.
Education
Bachelor of Science - Interdisciplinary Studies-Forensic Science & Crim
University of West Ga
Atlanta, GA05-2026
Associate of Applied Science - Criminal Justice
American Intercontinental University
Atlanta, Ga01-2024
Skills
- Surveillance Operations
- Incident Response
- Access Control
- Security equipment operation
- Safety protocols
- Proactive analysis
- Problem analysis
- Report writing
- Team collaboration
- Training and mentoring
- Critical thinking
- Conflict resolution
- Customer service
- Communication skills
Timeline
Security Officer
Dynamic Security Inc
02.2025 - Current
Service Desk Representative
University of West Ga
08.2024 - 05.2026
Paraprofessional
Carver Steam Academy
07.2023 - 07.2024
UI Claims Examiner
Georgia Department of Labor
05.2022 - 07.2023
Bachelor of Science - Interdisciplinary Studies-Forensic Science & Crim
University of West Ga
Associate of Applied Science - Criminal Justice
American Intercontinental University