Brionna West
Kempner
Summary
Dynamic professional with proven expertise in transaction processing and client relationship management at Chase Bank. Skilled in data analytics and financial reporting, enhancing operational efficiency and customer satisfaction. Recognized for swift resolution of discrepancies and ensuring compliance, fostering strong client loyalty.
Overview
5
5
years of professional experience
Work History
Associate Banker
Chase Bank
Harker Heights
04.2025 - Current
- Assisted clients with account inquiries and transaction processing efficiently.
- Established strong relationships with customers to increase customer loyalty.
- Maintained accurate records of all customer interactions and transactions.
- Resolved discrepancies promptly through diligent account maintenance.
- Ensured compliance with banking regulations by collaborating with team members.
Resident Services Coordinator
Winn Companies
05.2024 - 04.2025
- Managed communication channels, including phone calls, emails, and correspondence, ensuring timely responses.
- Processed credit card transactions, checks, and electronic transfers while maintaining security protocols.
- Oversaw office supplies and equipment, guaranteeing availability for daily operations.
- Conducted data entry and maintained filing systems for easy document retrieval.
- Coordinated special meetings and events to enhance tenant engagement and satisfaction.
- Updated case files to ensure accuracy and compliance with requirements.
Community Manager
Asset Living
Killeen
09.2023 - 05.2024
- Streamlined operations through effective client communication and meticulous record-keeping.
- Maximized rental income while minimizing expenses via strategic budget management.
- Evaluated property conditions and recommended enhancements to improve overall quality.
- Produced reports on community activities to keep stakeholders informed and engaged.
- Addressed tenant complaints and inquiries, ensuring high satisfaction levels.
- Collaborated with maintenance staff to ensure timely repairs and improvements.
- Assisted clients in resolving payment inquiries regarding billing and account balances.
Human Resources Specialist
McLane Company
Temple
11.2021 - 08.2022
- Fielded employee inquiries regarding insurance, pension plans, vacation, sick leave, and assistance programs.
- Maintained personnel records and statistical data to ensure accuracy and regulatory compliance.
- Monitored employee attendance and performance, addressing issues per company policies.
- Developed and managed employee recognition programs to enhance workplace morale.
- Collaborated with departmental managers to identify hiring needs and recommend suitable candidates.
- Assisted in crafting job postings and descriptions for recruitment boards.
Server
Pluckers
07.2021 - 11.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Client Service Representative
CSC Global
01.2021 - 07.2021
- Processed client requests efficiently, managing service orders, billing inquiries, and updates to account information within Salesforce.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Filed and maintained client's status with Secretary of State.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School Diploma -
Smyrna High School
DE06-2018
Skills
- Data analytics and reporting
- Advanced Microsoft Office proficiency
- Team collaboration
- Attention to detail
- Effective troubleshooting
- Organizational skills
- Time management
- Financial reporting and budgeting
- Transaction processing
Timeline
Associate Banker
Chase Bank
04.2025 - Current
Resident Services Coordinator
Winn Companies
05.2024 - 04.2025
Community Manager
Asset Living
09.2023 - 05.2024
Human Resources Specialist
McLane Company
11.2021 - 08.2022
Server
Pluckers
07.2021 - 11.2021
Client Service Representative
CSC Global
01.2021 - 07.2021
High School Diploma -
Smyrna High School