Brionna Wilkerson
Philadelphia,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Thrive Therapy
07.2023 - Current
- Conducted client rounds to check on clients.
- Deliver compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Complete documentation for every incident and forwarded to correct personnel for review.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Residential Counselor/Daily Life Skills Trainer
Woods Services
08.2017 - 12.2023
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall well being.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Facilitated outreach activities to build community awareness.
Receptionist
Horsham Clinic
04.2013 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
High School Diploma -
Keystone Jobcorps
Drums, PA01-2012
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Client Transportation
- Customer Service
- Attentive To Care
- Microsoft Word
- Chemical Handling
- Sanitation Practices
- Organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members Daily
Certification
Business Office Administration
Business Office Administration
.
Languages
English
Full Professional
Timeline
Behavioral Health Technician
Thrive Therapy
07.2023 - Current
Residential Counselor/Daily Life Skills Trainer
Woods Services
08.2017 - 12.2023
Receptionist
Horsham Clinic
04.2013 - 07.2023
Business Office Administration
High School Diploma -
Keystone Jobcorps
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