JANIYA REESE
Valrico,Fl
Summary
Experienced Customer Service Representative for over four years, with a strong background in planning, problem-solving, and data entry. Demonstrated expertise in best practices and processes of medical insurance and customer service. Committed to providing exceptional support and assistance to clients, ensuring their satisfaction, and resolving any issues efficiently. Skilled in utilizing outstanding communication skills to build rapport and establish positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
12.2023 - Current
- Developed and executed digital marketing campaigns to drive online sales.
- Assisted customers in selecting items that met their individual needs and preferences.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Consulted with customers as needed to ensure satisfaction and relationships with loyal shoppers by providing personalized shopping experiences.
Registrar
BayCare Urgent Care
09.2023 - Current
- Prepared documents for registration, enrollment, and graduation processes.
- Verified and answered patients' questions regarding the registration and insurance process.
- Provided assistance to patients in completing necessary forms for admission, while maintaining a positive approach while interacting with patients during intense situations.
- Reviewed medical records and gathered information needed to complete the registration process.
- Entered data into the electronic health record system accurately.
Tier 2 Customer Service Representative
Maximus Call Center
01.2022 - 09.2023
- Provided customer service for customers who have encountered technical and troubleshooting issues.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Developed strong relationships with customers by addressing their needs efficiently and professionally.
- Utilized multiple communication channels to respond to customer inquiries in a timely manner.
- Monitored incoming emails from customers regarding product inquiries or issues requiring resolution.
Lead Cashier
JR'S Flamming grill
01.2021 - 01.2022
- Greeted customers and managed the checkout process by monitoring lines and seeking additional staff if needed.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts, and excellent customer service.
- Handled escalated customer service issues professionally and courteously.
Education
High School Diploma -
Bloomingdale High School
Tampa, FL05.2023
Skills
- Customer Service expert
- Problem Solving
- Detail-Oriented
- Reliable and Responsible
- MEDITECH EHR Software
- Electronic Medical Record Software
- MS office and Computer Skills
- Database Administration
- Critical Thinking
- Time Management
- Order Fulfillment
- Promotional planning
Timeline
Digital Shopper
Walmart
12.2023 - Current
Registrar
BayCare Urgent Care
09.2023 - Current
Tier 2 Customer Service Representative
Maximus Call Center
01.2022 - 09.2023
Lead Cashier
JR'S Flamming grill
01.2021 - 01.2022
High School Diploma -
Bloomingdale High School