Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aimee Rodriguez

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Volunteer

Operation Lone Star
08.2014 - Current
  • Patient vitals and patient charting
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Encouraged community gardening efforts to promote sustainable living.

Wind Mills

MasTec
08.2023 - 02.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Improved worksite safety by consistently adhering to company protocols and guidelines.
  • Utilized specialized tools and equipment skillfully and safely while performing various tasks associated with maintaining and repairing turbines.
  • Collaborated proactively with colleagues from different departments like operations and engineering, contributing towards shared project goals.
  • Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.

Marketing Assistant

Top Builder Supply's
04.2020 - 01.2021
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
  • Managed website content updates, keeping information fresh and relevant for users.
  • Organized and executed promotional events to strengthen community relations and brand awareness.
  • Researched and evaluated potential new markets and products.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Call Center Representative

Teleperformance
01.2017 - 09.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.

Reception Technician

CSL Plasma Center
09.2015 - 01.2016


  • Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.


Medical Assistant

Boys and Girls Pediatric Clinic
09.2014 - 11.2014
  • Cleaning the clinic
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Education

Medical Assistant -

South Texas Vo-Tech
Brownsville, TX
11.2013

High School Diploma - undefined

Simon Rivera High School
Brownsville, TX
06.2013

No Degree - Physics

South Texas College
McAllen, TX
08-2022

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Community service
  • Adaptability and dependability
  • Flexible schedule
  • Customer service
  • Public speaking
  • Answering phones
  • English and Spanish expertise
  • Filing and recordkeeping
  • Friendly and outgoing
  • Multitasking and organization
  • Reliability and punctuality
  • Empathy and patience

Timeline

Wind Mills

MasTec
08.2023 - 02.2024

Marketing Assistant

Top Builder Supply's
04.2020 - 01.2021

Call Center Representative

Teleperformance
01.2017 - 09.2019

Reception Technician

CSL Plasma Center
09.2015 - 01.2016

Medical Assistant

Boys and Girls Pediatric Clinic
09.2014 - 11.2014

Volunteer

Operation Lone Star
08.2014 - Current

High School Diploma - undefined

Simon Rivera High School

Medical Assistant -

South Texas Vo-Tech

No Degree - Physics

South Texas College

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