Summary
Overview
Work History
Education
Skills
Timeline
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Brisa Briseno

Phoenix,AZ

Summary

Dynamic and results-oriented professional with extensive experience at Amazon, specializing in problem-solving and fraud detection. Excelled in roles requiring the use of FC Learning tools and demonstrating exceptional multitasking abilities and time management. Proven track record as an adaptive team player, significantly improving operational efficiency. Fluent in two languages, enhancing team communication and customer satisfaction.

Overview

18
18
years of professional experience

Work History

FC Associate

Amazon
05.2012 - Current
  • Problem solver: Troubleshoot and resolve problems in a timely manner that associates encounters with inventory including printing ASIN labels, damaging out products and adding them to inventory.
  • ADS Processor: Verifying model and serial numbers of escalated returns, as well as identifying any type of fraud from customer or vendor.
  • Fraud Tickets: Creating and closing tickets of fraudulent returns from either a customer or a vendor, including taking pictures for Loss prevention and creating a BRW.
  • Audit: performed random/targeted audits,provided my expert judgment and decision to drive improvement towards item processed.
  • Ambassador: Ensured new hires were properly trained according to compliance standards and performing as top quality processors
  • Backup PA: Support management in department by making sure every associate is equipped to standard guidelines. Report headcount, pallet count and give out rates. Provide real time feedback, escalate problems to management that are impacting performance and an end of day report.
  • TDR: Certified to open and close dock a trailers, including taking pictures and being in contact with the Dock.
  • TV Land: Expert processing Tv's, Monitors, Laptops, Computers and tablets, verifying model and serial numbers.
  • Rugs: Expert processing rugs of any type.
  • Custumer Returns: Processing returns in a timely manner.
  • Warehouse deals: Verifying and/or testing customer returns
  • Zappos Enrollment: Helping new hires sign up for free Zappos shoes and/or helping with returns or any inconvenience to their account including talking to Zappos representative.
  • Pick: Responsible for picking orders from shelf's/bin in a timely manner
  • Stow: Responsible for scanning items into shelf's/bins in a timely manner
  • ICQA: Responsible for ensuring accuracy of inventory and quality of products.
  • Social Distancing: Assisted associates with sanitizing wipes and face masks. Assisted associates staying 6ft from each other.
  • Jam Clear/ Metal detecter. Responsible for clearing jams in the mezz and the metal detector in a timely manner.


Auditor

RGIS Inventory Solutions
04.2007 - 12.2012
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

Education

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-2006

Skills

    FC Learning tools

    Quip

    Excell

    Zapposcom

    Microsoft Office

    CSE

    Creating BRW's

    Fraud Tickets

    Bilingual ( English/Spanish)

    Multitasking abilities

    Time Management

    Adaptive Team Player

Timeline

FC Associate

Amazon
05.2012 - Current

Auditor

RGIS Inventory Solutions
04.2007 - 12.2012

High School Diploma -

Carl Hayden High School

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Brisa Briseno