Brisa Cantu
Rosenberg
Summary
Experienced and dedicated customer service professional with a strong track record. Valued for ability to work well within a team and friendly, positive attitude that helps connect with clients. Committed to ensuring customer satisfaction and driving company success. Skilled in optimizing quality, speed, and processes. Known for articulate and energetic approach, results-oriented and passionate about building relationships, fostering partnerships, and driving business growth.
Overview
7
7
years of professional experience
Work History
Patient Access Rep II- Referral Coordinator
Memorial Hermann
11.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Patient Access Representative II
Memorial Hermann Sports Medicine and Rehabilitation
01.2022 - 10.2024
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Customer service Specialist
H-E-B Grocery
10.2017 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Construct innovative strategies to improve customer satisfaction scores and meet company goals
- Engaged clients in person and over phone to answer questions and address complaints
- Effectively communicated with customers about account changes, new grocery products or services and potential substitute items to their order
Education
Coding For Medical Field
Houston Community College
Houston, TXAssociate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX12.2019
Skills
- Detail Oriented
- Written and Oral Communication
- Effective Communication
- Punctual
- Conflict resolution
- Proficient
- Data Entry
Timeline
Patient Access Rep II- Referral Coordinator
Memorial Hermann
11.2024 - Current
Patient Access Representative II
Memorial Hermann Sports Medicine and Rehabilitation
01.2022 - 10.2024
Customer service Specialist
H-E-B Grocery
10.2017 - 01.2022
Associate of Arts - Multidisciplinary Studies
Houston Community College
Coding For Medical Field
Houston Community College
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