Summary
Overview
Work History
Education
Languages
Timeline
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Brisa Carrillo

Las Vegas,Nevada

Summary

Professional manager with significant expertise in overseeing complex branding projects in various hotels over the past 5 years. Skilled in strategic planning, client management, marketing, design, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

10
10
years of professional experience

Work History

Assistant Manager - The Venetian

Fedex Office
10.2023 - Current
  • Onsite sales liaison and support expert between event organizers, event managers and other key participants throughout all phases of upcoming branding events.
  • Oversee on site event operations, including staff coordination, troubleshooting issues, and ensuring client satisfaction.
  • Creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff Ex: ESC's, CSM's, and group mangers.
  • Attends key department meetings, site visits, planning meeting and pre-convention meetings in the HCO host facilities.
  • Maintains accurate customer relationship management including daily activities and account updates. Prepares professional presentations and sales communications.
  • Onsite graphic designer for FXO office, works with groups graphic designers, verifies and approves files for upcoming branding events through various programs.
  • Fluent in Microsoft Office Software applications, Adobe Photoshop and Illustrator.

Assistant Manager - The Cosmopolitan of Las Vegas

FedEx Office
01.2022 - 09.2023
  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards.
  • Interviews job applications; complies with all company hiring policies and assists store manager with the hiring of team members.
  • Responsible for communication with the store manager and team members on daily/weekly/ monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
  • Overseas all branding projects from start to finish.

Lead Center Consultant - Caesars Palace

FedEx Office
01.2018 - 03.2020
  • Official Business Center for Caesars Palace. Worked with the hotel to provide outbound shipping and printing services for guests and incoming conferences.
  • Performed task such as taking customer orders, coordinating store activities, providing pricing information, recommending the appropriate FedEx Office products and services, producing complex orders.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Worked with meeting planners to organize and set up outbound shipping for vendors and attendees, as well as attending all pre-cons for incoming shows.
  • Performed store monthly audits, inspections, consumables, and retail counts.

Team Leader Supervisor

Jack In The Box
06.2015 - 12.2017
  • Mastered point-of-service (POS) computer system for automated order taking
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Followed procedures for safe food preparation, assembly, and presentation
  • Assisted management with inventory control and stock ordering
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Built loyal clientele through friendly interactions and consistent appreciation

Host

IHOP Restaurants LLC
05.2015 - 08.2015
  • Supported servers, food runners and busers with keeping dining area ready for every guest
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy

Education

Bachelor of Science in Hospitality Management - Hospitality And Tourism Management

University of Nevada - Las Vegas
Las Vegas, NV

High School Diploma -

Rancho High School
Las Vegas, NV

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager - The Venetian

Fedex Office
10.2023 - Current

Assistant Manager - The Cosmopolitan of Las Vegas

FedEx Office
01.2022 - 09.2023

Lead Center Consultant - Caesars Palace

FedEx Office
01.2018 - 03.2020

Team Leader Supervisor

Jack In The Box
06.2015 - 12.2017

Host

IHOP Restaurants LLC
05.2015 - 08.2015

Bachelor of Science in Hospitality Management - Hospitality And Tourism Management

University of Nevada - Las Vegas

High School Diploma -

Rancho High School

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Brisa Carrillo