Brisa Cervantes

Winnie Palmer Hospital for Women & Babies 285 beds.

South Seminole Hospital Medical/Surgical & Behavioral Care 206 beds.

Supervise over 35 employees, including scheduling, training and performance monitoring. Assist the Director with attaining financial goals for the area. Maintain top scores in productivity, efficiency and patient satisfaction. Provide positive feed back and disciplinary action when necessary.

Worked with the director to implement daily operations. Ensured compliance with regulations and policies. Monitored priorities and liaised between front office, engineering and other department directors. Trained and mentored all new personnel to maximize quality of service and performance. Assisted in controlling expenses and attaining the financial goals of the department. responsibilities included budgets, hiring, scheduling, mentoring and inspections.

Ensure my housekeeping team, of up to 35 employees are cleaning guest rooms to Disney standards. Perform regular inspections of all rooms including, arriving VIP, both occupied and unoccupied guest rooms and public areas. Partner closely with the resort Front Office, Engineering Services and other teams to provide clean and ready rooms in a timely manner. Conduct daily breakout meetings to communicate relevant information to employees. Monitor daily staffing levels, anticipate shift coverage needs based on demand. Manage supplies, stock and operating expenses for my building. Lead employees by actively teaching, coaching and taking the appropriate actions to make sure all employees are meeting and maintaining company standards.

Lead a team of more than 40 cast members. Make sure all guest satisfaction needs are met. This includes making sure all cast members are up to date on training, know what their roles are for the day and resolve any issues the guest bring to my attention. Attend and plan daily meetings and various walks around the property with other lines of business.

Welcome Guests upon arrival and confirm reservations. Act as a point of reference, providing information and assistance for our guests. Understanding Guest's needs offering unique and personalized solutions to their requests. Provide each guest with a list of the resort's upcoming activities and events upon check-in. Resolve issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Review account information and charges with guests during check-out. Establish internal databases and record management systems to ensure accuracy and integrity of all documentation and data.