Brisa Chambella Videla

• Oversaw daily operations of a busy dog daycare serving up to 50+ dogs per day.
• Supervised and trained staff, ensuring consistent care and safety practices.
• Built and maintained positive client relationships, addressing concerns and providing regular updates.
• Created staff schedules, managed payroll submissions, and ensured optimal coverage during peak times
• Maintained inventory of food, cleaning supplies, and toys; coordinated with vendors for timely restocking.
• Implemented enrichment programs to promote dogs’ physical and mental well-being.
• Handled emergency situations involving health or behavior concerns with calm and efficiency.
• Worked multiple positions as needed. These included kennel attendant, bathing, and front receptionist.

Social Media Management

• Helped boost visibility and customer engagement through media
• Created Tiktok account with 96,737 followers and 10.4 million likes, increased Instagram followers by 1,000.
• Posted consistent content showing customers pets and safe playtime.

• Enhanced shopping experiences, directing or escorting customers to product locations on the sales floor.
• Authorized special actions for returns, exchanges and refunds.
• Resolved escalated customer issues quickly and professionally.
• Compiled activity reports everyday and updated records with new transaction information.
• Helped new hires assimilate into the workforce.
• Developed and implemented strategies to increase sales volume and profit margins.
• Resolved customer complaints quickly while maintaining high standards of service excellence.