Brisa Cobos

Managed high volume of incoming calls and emails, exceeding response time goals.

Retained comprehensive policy coverage information for multiple carriers across various states.

Resolved insurance service needs through both inbound and outbound customer calls.

Tracked and managed customer requests for follow-up efficiently.

Ensured timely answering of phone calls and accurate completion of transactions.

Collaborated with team to surpass performance goals and metrics.

Actively identified solutions to enhance workflows and team efficiency.

Demonstrated ability to manage and retain large volumes of information.

• Spay Neuter Network(High-volume, high-quality spay/neuter and wellness) Clinic
• Maintaining the flow of patients through the clinic and maintaining communication with the veterinary team
• Reponsible for appointment scheduling
• Invoicing wellness (vaccines,testing,Rx prescriptions)
• Billing high-volume spay/neuter surgery's
• Reminders
• Reviewing post opt instructions with clients at intake and discharge
• Running bank reports,error reports,filing,printing estimates for next day,counting register(closing)
• Maintaining lobby clean
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Operate telephone switchboard to answer, providing information, taking messages, or scheduling appointments
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Schedule appointments and maintain and update appointment calendars
• Hear and resolve complaints from customers or the public
• File and maintain records
• Receive payment and record receipts for services
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

• Obeyed traffic laws and follow established traffic and transportation procedures
• Turned in receipts and money received from deliveries
• Read maps and follow written or verbal geographic directions
• Verified the contents of inventory loads against shipping papers
• Loaded and unloaded trucks, vans, or automobiles
• Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
• Inspected and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
• Presented bills and receipts and collect payments for goods delivered or loaded.