Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brisa Cruz-Morales

Salem,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Representative

Bi-Mart
03.2020 - 01.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Certified Pharmacy Technician

MediCap Pharmacy
07.2018 - 03.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Certified Pharmacy Technician

Walgreens
06.2014 - 07.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

After School Program Coordinator

Woodburn School District
09.2013 - 06.2015
  • Provided ongoing direction and leadership for program operations.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.

Education

Associate of Science - Pharmacy

Chemeketa Community College
Salem, OR
06.2023

Bachelor of Arts - Biology

Western Oregon University
Monmouth, OR
06.2023

Skills

  • Exceptional organizational skills
  • Very keen eye for detail
  • Proficient in PCR
  • Protein isolation
  • Statistical analysis
  • Multidisciplinary Team Collaboration
  • Lab Result Interpretation
  • Production and Processing
  • Interpersonal and Written Communication
  • Team Management
  • Data Collection
  • Laboratory Work Competency
  • Practice sterile techniques
  • Proficient use of centrifuges
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Customer Representative

Bi-Mart
03.2020 - 01.2021

Certified Pharmacy Technician

MediCap Pharmacy
07.2018 - 03.2019

Certified Pharmacy Technician

Walgreens
06.2014 - 07.2018

After School Program Coordinator

Woodburn School District
09.2013 - 06.2015

Associate of Science - Pharmacy

Chemeketa Community College

Bachelor of Arts - Biology

Western Oregon University

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Brisa Cruz-Morales