Brisa Guereca
Garden Grove,California
Summary
Enthusiastic and eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
7
7
years of professional experience
Work History
Server
Top of the V at The Viv Hotel
Anaheim, CA
06.2021 - Current
- Welcomed guests with a personable attitude, and brought beverage orders while reviewing menu options by suggesting additional items to increase restaurant sales. Maintained adequate levels of linens, trays, and silverware items for customers, and performed washing and sanitation. Cleared dishes after courses for prompt table maintenance. Provided exceptional service to a high volume of daily customers. Worked in close collaboration with team members to ensure that customers received high-quality service.
Service Partner
Red Robin
Garden Grove, California
06.2020 - 06.2021
- Assisted wait staff by delivering food and beverages to guest tables. Coached new personnel to verify staff employees followed company procedures and protocols. Greeted guests with friendliness and professionalism. Maintained high standards of customer service during high-volume work shifts and fast-paced operations. Supported serving staff in expediting and delivering accurate and well-presented food orders. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment. Resolved guest complaints to maintain complete customer satisfaction.
Team Member
Jamba Juice
Orange, CA
03.2018 - 03.2020
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity. Addressed customer needs, responding to specific requests. Promoted food items, beverages and desserts to increase sales. Operated cash register to process cash, check and credit card transactions. Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
Bachelor of Science - Nursing
Stanbridge University
Irvine, CA05-2027
California State University - Fullerton
Fullerton, CASkills
- Teamwork and Collaboration
- Positive Attitude
- Willingness to Learn
- Customer Service
- Clear Communication
- Attention to Detail
- Money Handling
Timeline
Server
Top of the V at The Viv Hotel
06.2021 - Current
Service Partner
Red Robin
06.2020 - 06.2021
Team Member
Jamba Juice
03.2018 - 03.2020
Bachelor of Science - Nursing
Stanbridge University
California State University - Fullerton
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