Brisa Hidalgo
Las Vegas,NV
Summary
Accomplished Insurance Agent at Farmers Insurance Company, adept in fostering client relationships and negotiating favorable coverage terms. Demonstrated leadership as a Shift Lead Supervisor, enhancing team productivity and customer satisfaction. Skilled in cash handling and conflict resolution, with a bilingual proficiency. Proven track record of adapting to fast-paced environments and delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Farmers Insurance Company
06.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
Barista
Starbucks
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Broista
Dutch Bros
01.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Cashwrap Shift Lead
Forever 21
08.2021 - 04.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Shift Lead Supervisor
Children's Place Inc.
02.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Ensured compliance with company policies, safety regulations, and industry best practices.
Education
High School Diploma -
Southeast Career Technical Academy
Las Vegas, NV05.2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team Leadership
- Adaptive and creative
- Exceptional customer service
- Safe Food Handling
- Cash Register Operation
- Customer Service
- Conflict Resolution
- Money handling abilities
- Fluent Bilingualism
- Problem-Solving
- Spanish translation
- Retail Store Operations
- Retail transactions
- Retail services
- Sales and Retail Experience
- Retail display setup
- Retail Employee Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
09.2023 - Current
Insurance Agent
Farmers Insurance Company
06.2023 - Current
Broista
Dutch Bros
01.2022 - 06.2023
Cashwrap Shift Lead
Forever 21
08.2021 - 04.2022
Shift Lead Supervisor
Children's Place Inc.
02.2021 - 01.2022
High School Diploma -
Southeast Career Technical Academy
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