Brisa Lizardi
Phoenix,AZ
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
Work History
Senior Office Manager
Nationwide Vision
Glendale, AZ
08.2022 - Current
- Organized meetings, conferences, travel arrangements and store openings
- Maintained confidentiality of sensitive information while handling confidential documents.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Managed and coordinated all office operations and procedures, such as filing systems, document management, budgeting, and payroll.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Repaired broken frames or lenses using soldering tools.
- Inspect properties for safety violations, security equipment malfunctions, and be proactive in making sure all locations are safe for employees and customers.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Store Manager of Operations
IT'SUGAR
Scottsdale, AZ
12.2021 - 08.2022
- Attended new store openings and corporate meetings.
- Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel.
- Monitored various financial functions, including inventory, loss prevention, cash, and payroll, to keep the location running smoothly.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Increased sales by 10% with special displays and promotions.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Maintained daily cleanliness to pass health inspections.
Store Manager of Operations
Five Below
CHANDLER, AZ
08.2020 - 12.2021
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specification, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Managed inventory control, cash control, and opening and closing procedures.
- Successfully managed employees in a fast-paced environment through proactive communication.
- Attended weekly manager meetings
Store Manager of Operations
Uniform Destination
Glendale, AZ
07.2017 - 03.2020
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Ensured compliance with all safety regulations and company policies.
- Ensured that store was clean and organized at all times.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submission for employees
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2017
Skills
- Reliable & dependable,
Organized & Resolution
oriented, Retail
Management (4 years) - Business Leadership
- Verbal and Technology
communications - Originality and Creativity
- Payroll Management
- Supply Ordering & Merchandising
- Employee Terminations & Training
- Finance and Accounting Oversight
- Policy Development and Enforcement
Accomplishments
- Hired as "Sales Associate" and became "Store Manager" in
3 months. - Managed a store that exceeded company expectations in
every category during the year of 2019. - Hired and trained a team of 9-10 staff members in 1
month. - Received letter of recommendation by company owner.
Timeline
Senior Office Manager
Nationwide Vision
08.2022 - Current
Store Manager of Operations
IT'SUGAR
12.2021 - 08.2022
Store Manager of Operations
Five Below
08.2020 - 12.2021
Store Manager of Operations
Uniform Destination
07.2017 - 03.2020
High School Diploma -
Cesar Chavez High School
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