Experienced professional ensuring outstanding customer interactions and dedicated to smooth store operations.
Highly knowledgeable with strong interest interacting in customer facing situations.
Self-motivated Customer Service professional with a proven record of sales accomplishments. Effective communicator experienced in retail operations and cultural understanding. Reliable and trustworthy.
Dependable professional with a proven track record of success in the field, demonstrating attention to detail and a proactive mindset. Committed to enhancing team efficiency by identifying and implementing process improvements. Known for being conscientious, hardworking, and skilled at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Operations Lead
Lululemon Athletica
Tigard, OR
11.2023 - 07.2024
Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
Developing and implementing effective strategies to optimize operational performance.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Educator
Lululemon
07.2021 - 10.2023
Responsible for individual sales and operations goals within the store
Educates guests on product information, materials and recommended items for specific use
Serves as a brand ambassador greeting, assisting and ensuring the customer experience is smooth
Operations include POS inventory system operation, cash handling, stocking product, and assisting with opening and closing duties.
Key Leader (Contract Role)
Lululemon
11.2022 - 04.2023
Responsible for ensuring customer satisfaction and managing inventory employees
Accomplished sales goals by engaging customers, delivering top-notch service and promoting key items
Assisted senior management team to achieve store targets by managing and motivating front-line staff
Managed back of house closing team in re-stocking, organizing and processing inventory
Maintained customer satisfaction by empowering staff to deliver top-notch service
Implemented and managed store's inventory KPI's.
Spanish Translator
St. John the Apostle Catholic Church
03.2020 - 04.2022
Reviewed and translated documents, forms and technical materials in both English and Spanish
Provided thorough and accurate interpreter services for individuals with limited English-speaking skills
Assisted with administration of church communication
This included calls, emails and more
Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.
Waitress/Cashier
Sushi Valley
08.2017 - 09.2019
Addressed concerns or complaints quickly to improve service and escalated necessary issues
Maintained knowledge of menu items, ingredients and more to assist guests with menu selections
Provided great customer service to ensure guest experience
Assisted in opening and closing duties to assist restaurant operations.