Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Brisa Lopez Lopez

Portland,OR

Summary

  • Experienced professional ensuring outstanding customer interactions and dedicated to smooth store operations.
  • Highly knowledgeable with strong interest interacting in customer facing situations.
  • Self-motivated Customer Service professional with a proven record of sales accomplishments. Effective communicator experienced in retail operations and cultural understanding. Reliable and trustworthy.
  • Dependable professional with a proven track record of success in the field, demonstrating attention to detail and a proactive mindset. Committed to enhancing team efficiency by identifying and implementing process improvements. Known for being conscientious, hardworking, and skilled at multitasking in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Operations Lead

Lululemon Athletica
Tigard, OR
11.2023 - 07.2024
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Developing and implementing effective strategies to optimize operational performance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Educator

Lululemon
07.2021 - 10.2023
  • Responsible for individual sales and operations goals within the store
  • Educates guests on product information, materials and recommended items for specific use
  • Serves as a brand ambassador greeting, assisting and ensuring the customer experience is smooth
  • Operations include POS inventory system operation, cash handling, stocking product, and assisting with opening and closing duties.

Key Leader (Contract Role)

Lululemon
11.2022 - 04.2023
  • Responsible for ensuring customer satisfaction and managing inventory employees
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting key items
  • Assisted senior management team to achieve store targets by managing and motivating front-line staff
  • Managed back of house closing team in re-stocking, organizing and processing inventory
  • Maintained customer satisfaction by empowering staff to deliver top-notch service
  • Implemented and managed store's inventory KPI's.

Spanish Translator

St. John the Apostle Catholic Church
03.2020 - 04.2022
  • Reviewed and translated documents, forms and technical materials in both English and Spanish
  • Provided thorough and accurate interpreter services for individuals with limited English-speaking skills
  • Assisted with administration of church communication
  • This included calls, emails and more
  • Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.

Waitress/Cashier

Sushi Valley
08.2017 - 09.2019
  • Addressed concerns or complaints quickly to improve service and escalated necessary issues
  • Maintained knowledge of menu items, ingredients and more to assist guests with menu selections
  • Provided great customer service to ensure guest experience
  • Assisted in opening and closing duties to assist restaurant operations.

Education

High School Diploma -

Oregon City High School
06-2019

Some College (No Degree) -

Clackamas Community College

Skills

  • Cultural Understanding
  • Types - 55 WPM
  • Microsoft Office
  • Document Management
  • Fluent in Spanish

Certification

  • NRAHP Phlebotomy Certificate - 2023

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Product Operations Lead

Lululemon Athletica
11.2023 - 07.2024

Key Leader (Contract Role)

Lululemon
11.2022 - 04.2023

Educator

Lululemon
07.2021 - 10.2023

Spanish Translator

St. John the Apostle Catholic Church
03.2020 - 04.2022

Waitress/Cashier

Sushi Valley
08.2017 - 09.2019

High School Diploma -

Oregon City High School

Some College (No Degree) -

Clackamas Community College
Brisa Lopez Lopez