Brisa Molina
Austin,TEXAS
Summary
Dedicated Shift Leader skilled in quality assurance, issue resolution, and team collaboration. Expert troubleshooter and supervisor of talented teams. Facilitates action plans to address issues and presents solutions to management.
Reliable Money Transfer Agent known for high productivity and efficient task completion. Specialized in currency conversion, fraud detection, and regulatory compliance. Strong in communication, problem-solving, and customer service for smooth and secure transactions. Multilingual communicator with advanced linguistic abilities. Demonstrated success in making guests feel comfortable and resolving diverse issues in multiple languages for accurate solutions. Excellent communication and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
P Terrys
Austin, TX
04.2023 - 07.2024
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Analyzed sales data to identify trends and areas for improvement.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance and provided feedback for improvement.
Money Transfer Agent
Mi Pueblito Stassney
Austin , TX
07.2022 - 04.2024
- Demonstrated prompt and professional response to customer complaints and inquiries.
- Assisted customers in choosing the most appropriate payment solutions for their individual needs.
- Researched and resolved customer inquiries regarding money transfers.
- Maintained accurate records of all transactions and client accounts.
- Prepared reports detailing transaction volumes, revenue generated.
- Analyzed customer data in order to identify trends or patterns of misuse or abuse of services offered.
- Developed strategies for improving customer experience when using money transfer services.
Insurance Agent
Austin Mutual Insurance
Austin , TX
07.2020 - 02.2021
- Scheduled meetings with prospective clients to discuss available products and services.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Identified opportunities for cost savings while providing quality service to clients.
- Created accurate and complete cost estimates for customers based on their specifications.
- Investigated customer complaints related to incorrect payments or billing disputes.
Cashier
Cabo bobs Burrrito
Austin, TX
05.2018 - 06.2020
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries about merchandise and services.
- Replenished supplies for cash registers as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
William B Travis High School
Austin, TX05-2018
Skills
- Customer Service Management
- Operations Support
- Production Reporting
- Equipment Troubleshooting
- Production Scheduling
- Team Leadership
- Sales Transactions
- Cash Drawer Balancing
- Deposit Preparation
- Customer Complaint Resolution
- Customer Service
- Cash Handling
- Guest Services
- Payment Collection
- Merchandise Restocking
- Order coordination
- Cash Management
- Stress management techniques
- Microsoft Office
- Payment systems
- Deadline-oriented
- Transaction Processing
- Contract Negotiation
- Dispute Resolution
- Problem-solving aptitude
Accomplishments
- Green team member for P terrys
- trustworthy employee with significant amount of money
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- money laundering certified
- food handlers
- food managment certified
Timeline
Shift Leader
P Terrys
04.2023 - 07.2024
Money Transfer Agent
Mi Pueblito Stassney
07.2022 - 04.2024
Insurance Agent
Austin Mutual Insurance
07.2020 - 02.2021
Cashier
Cabo bobs Burrrito
05.2018 - 06.2020
High School Diploma -
William B Travis High School
- money laundering certified
- food handlers
- food managment certified
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