Brisa Neal
Mira Loma,CA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
2
2
years of professional experience
Work History
Substitute Clerk
Corona Norco School District
Norco, CA
12.2022 - Current
- Assisted with clerical duties such as filing, data entry and copying documents.
- Answered phones, relayed messages to appropriate personnel and responded to inquiries from customers.
- Sorted mail, prepared letters and assisted with other correspondence related activities.
- Provided customer service by responding to questions in person or over the phone.
- Inputted data into computer systems accurately and efficiently.
- Processed payments received via cash, check or credit card in accordance with company policies.
- Maintained a neat work area at all times while adhering to safety regulations.
- Supported other departments in completing projects or assignments when required.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
IT Technician
Corona Norco School District
Norco, CA
03.2023 - 08.2023
- Installed software, hardware and peripheral components on computers and networks.
- Monitored systems performance and responded promptly to any detected problems.
- Supported end-users with their day-to-day technology needs such as setting up email accounts or configuring wireless devices.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Entered commands and observed system functioning to verify correct operations and detect errors.
Food Server
Applebee's
Jurupa Valley , CA
10.2021 - 01.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
Education
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA05-2020
Business
University of Phoenix
Tempe, AZSkills
- Cash Handling
- Telephone Etiquette
- Teamwork and Collaboration
- Organizational Skills
- Multitasking
- Active Listening
- Mechanical Knowledge
- Equipment Inspection
- Heavy Lifting
- Problem-Solving
- Attention To Detail
- Technology-Savvy
- Fast Learner
- Positive Reinforcement Techniques
Affiliations
- Daily fitness
- Reading books: about business or psychology
- Arts & Crafts
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
IT Technician
Corona Norco School District
03.2023 - 08.2023
Substitute Clerk
Corona Norco School District
12.2022 - Current
Food Server
Applebee's
10.2021 - 01.2023
High School Diploma -
Etiwanda High School
Business
University of Phoenix
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