Brisa Pacheco
Riverside,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Mailroom Processor
IEHP
09.2024 - Current
- Open, sort, route and deliver incoming letters, packages, other materials, and deliveries according to departmental and receiving specifications.
- MedHOK – responsible for meeting regulatory deadlines and coordinating with department leadership on meeting expectations and ensure reporting and time stamp accuracy for Senior Mailroom Processor review.
- Sort, count, and log all return mail.
- Insert and audit all letters that come into the mailroom for postage.
- Process all outgoing mail by outlined deadlines in accordance with regulatory compliance.
- Weigh, prepare and stamp outgoing mailings in the most cost effective, efficient manner using mailing machines.
- Track and report on postage accounting, prepare special reports depicting mail volume by department, destination and courier classification including FedEx, UPS, USPS, and internal accounts.
Front Desk Lead
Little Smiles Of Eastvale
04.2021 - 09.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new staff on customer service protocols and operational procedures.
- Preparing patients' charts and daily schedules for the dental staff as well as updating patient records and documenting recent treatments and procedures.
- Verifying insurance eligibility through communicating with dental insurance providers and getting a breakdown of benefits.
- Effectively handled a large volume of incoming and outgoing calls, ensuring consistent communication and customer service standards.
- Maintained compliance with healthcare regulations while upholding high standards of patient confidentiality and data security.
Lead Server
Bucca Di Beppo
10.2019 - 04.2021
- Trained and mentored new servers on menu knowledge and service standards.
- Managed dining room operations to ensure timely and efficient service delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Developed strong relationships with regular customers to enhance their dining experience.
- Oversaw inventory management for dining supplies to maintain optimal stock levels.
- Assisted in scheduling shifts for team members to optimize staffing levels during peak hours.
Education
High School Diploma -
Montclair High
Montclair, CA05-2017
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Mailroom Processor
IEHP
09.2024 - Current
Front Desk Lead
Little Smiles Of Eastvale
04.2021 - 09.2024
Lead Server
Bucca Di Beppo
10.2019 - 04.2021
High School Diploma -
Montclair High
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