Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brisa Padilla

Monahans,TX

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Key Holder Supervisor

Dollar General
01.2021 - 02.2022
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.

Call Center Representative

GC Services Call Center
06.2020 - 01.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Processed debit and credit card and electronic check payments.

Head Cashier

Don Carbon
03.2018 - 06.2020
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Education

High School Diploma -

Canutillo High School
Canutillo, TX
05.2019

Skills

  • Employee Scheduling
  • Store Operations
  • Conflict Resolution
  • Customer Service
  • Staff Training and Development]
  • Bank Deposits
  • Loss Prevention Strategies
  • Inventory Oversight

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Key Holder Supervisor

Dollar General
01.2021 - 02.2022

Call Center Representative

GC Services Call Center
06.2020 - 01.2021

Head Cashier

Don Carbon
03.2018 - 06.2020

High School Diploma -

Canutillo High School

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Brisa Padilla