Brisa Romero
Pasadena,CA
Summary
A driven and dedicated worker who provides warm and welcoming customer service that guarantees memorable experiences. A willingness to learn, so that any goal can be completed and exceeded. Eager to develop individually in the restaurant industry. Adaptable to all situations, which makes for a perfect fit in any position. Resourceful, team player who is always looking to assist peers in need as well as overcome challenges. In constant pursuit of exponential growth in order to get any job done efficiently and successfully.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Bodegon 69
01.2023 - Current
- Provided excellent customer service that created longevity in customer loyalty.
- Delivered a welcoming and warm dining experience to a diverse group of customers.
- Worked efficiently to make sure orders were fulfilled and request were completed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Often handled more than 10 tables at a time as well as helped any staff who may have needed assistance.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Vast knowledge of the flavors and ingredients of the dishes the restaurant served to the customers.
BARISTA
Starbucks
12.2022 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Addressed and resolved customers concerns to maintain brand loyalty.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
CASHIER
Los California Tacos
01.2021 - 10.2022
- Provided efficient and courteous service to customers
- Tracked inventory levels accurately to ensure adequate stock is available for sale
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
PET GROOMER
Petsmart
01.2020 - 07.2021
- Inspected the health of animals prior to providing any grooming services
- Managed appointment scheduling for multiple clients in an efficient manner
- Utilized specialized equipment such as clippers, scissors, brushes and combs to groom various breeds of dogs and cats
- Provided exceptional customer service to pet owners, ensuring their satisfaction with grooming services.
CASHIER TEAM LEAD
Petsmart
08.2019 - 07.2021
- Delivered quick, professional, and friendly check-out experience to customers
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas
- Worked closely with store staff to build morale and foster an environment of cooperation among employees.
Education
ASSOCIATE IN SCIENCE (A.S.) IN APPLIED MATHEMATICAL SCIENCES -
California Polytechnic State University
Pomona, CA05.2022
Skills
- Time Management Skills
- Product and Service Sales
- Work Task Prioritization
- Cash Register Systems
- Beverage Preparation
- Team Player
- Safe Food Handling Practices
- High-Volume Dining
- Driven and Goal Oriented
- Willing to Learn
- Adaptable
- Customer Service Skills
Additional Information
Date of Birth
01/15/2001
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Bodegon 69
01.2023 - Current
BARISTA
Starbucks
12.2022 - Current
CASHIER
Los California Tacos
01.2021 - 10.2022
PET GROOMER
Petsmart
01.2020 - 07.2021
CASHIER TEAM LEAD
Petsmart
08.2019 - 07.2021
ASSOCIATE IN SCIENCE (A.S.) IN APPLIED MATHEMATICAL SCIENCES -
California Polytechnic State University
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