Brisa Ortiz
Clarksville,TN
Summary
As a Corporate Travel Consultant with a focus on marketing and providing customer satisfaction i can say i have the willingness to take on added responsibilities to meet team goals and provide exceptional service and quality from years of hands-on experience in a corporate job setting. I've proven my expertise in customer service and in resolving conflicts, being organized and dependable. Within this work field I've learned the ability to handle multiple projects simultaneously and manage multiple priorities with a positive attitude. Very hardworking and a passionate job seeker with strong organizational skills eager to secure any position.
Overview
6
6
years of professional experience
Work History
Travel Consultant
American Express Travel
05.2022 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Managed complex itineraries for multi-city trips, balancing client preferences.
- Addressed challenges during trips by coordinating alternative arrangements or providing support as needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
Roadside Assistance Dispatcher
Agero
08.2019 - 04.2022
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance.
- Managed high call volume while maintaining a professional tone, resulting in positive feedback.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Provided compassionate support for distressed callers, calming their nerves while getting essential information for proper assistance.
Sales Associate
Rue21
08.2019 - 09.2019
- Boosted customer satisfaction levels through great service, and providing a welcoming store environment.
- Achieved monthly sales targets.
- Collaborated with team members to improve overall store performance, and offering support as needed.
- Contributed to visual merchandising, creating eye-catching displays that showcased products.
- Handled cash transactions while adhering to company cash handling policies.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Associate Cashier
Kroger
02.2018 - 06.2019
- Did check-out process for improved customer experience and reduced wait times.
- Maintained a clean and organized work space, ensuring a positive environment.
- Managed high customer traffic during peak hours while maintaining efficiency.
- Trained new employees in cashier procedures.
- Demonstrated flexibility by assisting in other departments as needed.
- Worked flexible schedules and extra shifts to meet business needs.
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Northeast High School
Clarksville, TN05.2019
Skills
- Travel Arrangements
- Regulations and Compliance
- High Volume Environments
- Attention to detail
- Computer literacy
- Product knowledge
- Multilingual proficiency
- GDS knowledge
- Exceptional customer service
- Strong communication skills
- Customer Inquiry and Response
- Data Entry
Timeline
Travel Consultant
American Express Travel
05.2022 - Current
Roadside Assistance Dispatcher
Agero
08.2019 - 04.2022
Sales Associate
Rue21
08.2019 - 09.2019
Customer Service Associate Cashier
Kroger
02.2018 - 06.2019
High School Diploma -
Northeast High School
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