Brisceida Arana-Diaz
Kansas City
Summary
Knowledgeable Bookkeeping, accounts receivable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bookkeeping position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Fuzzy’s Taco Shop
03.2021 - 05.2023
- Executed accurate cash handling procedures to ensure financial integrity.
- Ensured timely restocking of silverware, salsa packets, and napkins to maintain service efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in maintaining cleanliness and organization of workspaces. Supported team members in achieving a tidy environment. Contributed to overall hygiene standards through regular cleaning tasks.
- Assisted in maintaining cleanliness of kitchen equipment and utensils. Supported team in ensuring efficient dishwashing operations. Contributed to a hygienic environment by promptly cleaning and sanitizing dishes.
Server
Avenue 81 Senior Living
06.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new team members on service standards and operational procedures.
- Managed dining area cleanliness, adhering to health and safety regulations.
- Developed strong relationships with residents to enhance dining experience and satisfaction.
- Implemented process improvements, increasing efficiency during peak meal times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated special events, ensuring seamless service and memorable experiences for residents.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Associate of Applied Science - Accounting
Johnson County Community College
Overland Park, KSHigh School Diploma - Fine Arts
Turner High-school
Kansas City, KS05.2023
Skills
- QuickBooks Online certified
- Cash handling
- Time management
- Excel proficiency
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Bilingual in Spanish and english
- Bilingual
- Bilingual writing
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Computer skills
- Decision-making
HONORS & ACTIVITIES
Dean's List, Fall 20XX, Spring 20XX, Fall 20XX, Vice President, Student Accountancy Chapter, 20XX, 20XX, Beta Gamma Sigma Honors Society, 20XX, 20XX, First intern to receive Arthur Anderson Employee of the Month Award
Certification
Intuit Quickbook online certificated
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Avenue 81 Senior Living
06.2023 - Current
Cashier
Fuzzy’s Taco Shop
03.2021 - 05.2023
Associate of Applied Science - Accounting
Johnson County Community College
High School Diploma - Fine Arts
Turner High-school