Briscilla Mejia
Rio Hondo,TX
Summary
Motivated individual with strong work ethic and working independently. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Mercy Kids Rehab
01.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Crafted and submitted insurance authorizations specifically crafted to the needs of each individual patient
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.
Childcare Giver
Self-employeed
03.2019 - 08.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Taught children to organize toys, wash hands, and share by leading by example.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
CXP - CUSTOMER EXPERIENCE SPEACIALIST
Liberty Tax Service
11.2021 - 05.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Completed time-sensitive data entry requests.
- Completed recordkeeping, filing and data entry duties.
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science -
Full Sail University
Winter Park, FL05.2025
High School Diploma -
Rio Hondo High School
Rio Hondo, TX05.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Office Administration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Patient Relations
- Patience and understanding
- Cleaning and sanitizing
- Hygiene and Cleanliness
- Language skills
- Early Childhood Development
- Light Housekeeping
- Child Safety Awareness
- Strong Work Ethic
- Reliability
- Time Management
- Dependability
- Reliability and punctuality
- Conflict Resolution
- Adaptability and Resilience
- Managing routines
- Schedule Management
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Data Entry
- Complaint Handling
- Microsoft Excel
- Paperwork Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Mercy Kids Rehab
01.2024 - Current
CXP - CUSTOMER EXPERIENCE SPEACIALIST
Liberty Tax Service
11.2021 - 05.2022
Childcare Giver
Self-employeed
03.2019 - 08.2023
Bachelor of Science -
Full Sail University
High School Diploma -
Rio Hondo High School
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