Briseida Alas
Los Angeles,CA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Office Assistant
Passionate hospice care
Highland Park, CA
03.2023 - 10.2024
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Completed and mailed contracts, invoices or checks.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Maintained an organized filing system of paper documents and electronic files.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Developed organizational filing systems for confidential customer records and reports.
- Computed, recorded and proofread data or reports.
- Answered telephones, directed calls, and took messages.
- Troubleshot office equipment, computer hardware and software issues.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Housekeeping Team Lead
ABM Industries
Inglewood, California
10.2021 - 01.2023
- Monitored cleanliness of lobby and other common areas.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Conducted periodic audits of assigned areas to ensure quality control standards were being met.
- Managed payroll functions such as timecards, attendance tracking, scheduling shifts.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Supervised, trained and evaluated housekeeping staff to ensure job performance met established standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided excellent customer service by responding promptly to inquiries or concerns from guests or team members.
- Assisted with special projects or event preparation as requested by management team.
Sales Associate
The Coral Gables Lifestyle
Brea, California
03.2021 - 08.2021
- Worked with fellow sales team members to achieve group targets.
- Greeted customers to determine wants or needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Ticketed, arranged and displayed merchandise to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
Barista Trainee
La Monarca Bakery
Huntington Park, California
09.2020 - 01.2021
- Input orders into point of sale system and handled customer payments.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Greeted customers upon entering the store and provided them with menu information.
- Verified accuracy of order prior to delivery or pickup by customers.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked product displays based on demand and projected sales.
- Utilized POS system to receive and process customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Provided friendly customer service while taking orders and responding to inquiries.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Stocked shelves with supplies for coffee bar items.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Responded promptly to customer complaints in a courteous manner.
- Received and accurately processed customer payments.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of equipment used for brewing coffee or tea and ensured proper functioning.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained cleanliness of work area throughout shift.
Education
Associate of Science -
Lattc
Los Angeles, CA07-2027
High School Diploma -
City of Angels
Los Angeles, CA06-2019
Skills
- Mail handling
- Call handling
- Office administration
- File maintenance
- In-store support
- Team bonding
Timeline
Office Assistant
Passionate hospice care
03.2023 - 10.2024
Housekeeping Team Lead
ABM Industries
10.2021 - 01.2023
Sales Associate
The Coral Gables Lifestyle
03.2021 - 08.2021
Barista Trainee
La Monarca Bakery
09.2020 - 01.2021
Associate of Science -
Lattc
High School Diploma -
City of Angels
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