Briseida Cruz
Lakewood,Ca
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and empowering program assistant, PAs, parents, and volunteers to achieve Center Goals. Resourceful individual with 15 + years of active experience with emotional intelligence in relationship building crucial for engaging Myrtle, Townsend, Bishop and Evergreen neighborhoods.
Overview
19
19
years of professional experience
Work History
KCE Site Supervisor
KidWorks
01.2022 - Current
- Implementation of year-round programming, consisting of afterschool programs, enrichment activities, leadership development and summer programs for students in grades K–12 at KidWorks Cedar-Evergreen center
- Ensure safety of all students by maintaining a structured, secure environment and adheres to safety protocols.
- Maintained records and logs of work performed and materials and equipment used.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Trained new team members on site policies and procedures.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the Organization.
DDC Site Associate
KidWorks
03.2021 - 08.2021
- Engaged in friendly conversation with families to better uncover individual student needs.
- Developed and implemented strategies to increase families satisfaction and engagement.
- Assisted management in strategic planning and decision-making by providing data-driven insights and recommendations.
- Collaborated closely with other departments to streamline workflow processes, resulting in improved interdepartmental communication and coordination efforts.
Program Assistant
KidWorks
02.2020 - 04.2021
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Served as liaison for families, schools, and marketing department.
KBM Site Supervisor
KidWorks
08.2015 - 02.2020
- Trained new team members on site policies and procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Arts and Academics Coordinator
KidWorks
08.2014 - 08.2015
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced family satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed and maintained courteous and effective working relationships.
KCE Director
KidWorks
05.2013 - 08.2014
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting family and community relationships using strong issue resolution and dynamic communication skills.
- Spearheaded innovative approaches to resource allocation and strategic planning within the partnership with 360 programing and promotoras.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with community.
DDC Program Assistant
KidWorks
05.2012 - 08.2013
- Supported planning and coordination of Combo classes program and associated activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Implemented new registration system for program events, resulting in smoother participant sign-up processes.
DDC Intern
KidWorks
03.2010 - 08.2011
- Sorted and organized files, spreadsheets, and reports, and organized inventory system.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across departments and adapted to open shifts.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Prepared project presentations and reports to assist senior staff.
Sales Associate
Payless Shoe Source
01.2010 - 08.2011
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers over completing other routine tasks in store.
Homework Club Coordinator
KidWorks
02.2007 - 08.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Implemented mentorship program, pairing new members with experienced leaders for guidance.
- Tutored K-12th students and supported Center Director with center tasks, protocols,
Preschool Volunteer
KidWorks
08.2006 - 02.2007
- Contributed to the preschool''s mission of providing high-quality early childhood education by consistently demonstrating professionalism, dedication, and enthusiasm.
- Assisted teachers in providing a safe and nurturing environment for children, promoting their social-emotional development.
- Prepared materials for class activities and art projects.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Enforced rules and instructions to maintain discipline.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted literacy skills through storytime sessions, encouraging a love for reading among young learners.
- Supported the development of children''s gross motor skills through participation in outdoor play and physical activities.
Lead Sales Associate
Don Roberto Jewelers
09.2005 - 08.2006
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Optimized inventory management to meet sales demand without overstocking.
- Boosted sales performance by implementing strategic sales plans and effective team management.
Education
Bachelor of Science - Child And Adolescent Development
California State University, Fullerton
Fullerton, CA05.2012
Associate of Arts - Child Development
Santa Ana College
Santa Ana, CA05.2009
Skills
- Team supervision
- Compliance monitoring
- Strategic planning
- Quality assurance
- Site coordination
- Site safety
- Dependable and hardworking
- Multi-project coordination
- Relationship building
- Self control and integrity
- Employee motivation
Timeline
KCE Site Supervisor
KidWorks
01.2022 - Current
DDC Site Associate
KidWorks
03.2021 - 08.2021
Program Assistant
KidWorks
02.2020 - 04.2021
KBM Site Supervisor
KidWorks
08.2015 - 02.2020
Arts and Academics Coordinator
KidWorks
08.2014 - 08.2015
KCE Director
KidWorks
05.2013 - 08.2014
DDC Program Assistant
KidWorks
05.2012 - 08.2013
DDC Intern
KidWorks
03.2010 - 08.2011
Sales Associate
Payless Shoe Source
01.2010 - 08.2011
Homework Club Coordinator
KidWorks
02.2007 - 08.2009
Preschool Volunteer
KidWorks
08.2006 - 02.2007
Lead Sales Associate
Don Roberto Jewelers
09.2005 - 08.2006
Bachelor of Science - Child And Adolescent Development
California State University, Fullerton
Associate of Arts - Child Development
Santa Ana College
Similar Profiles
Analisa CamachoAnalisa Camacho
College and Career Program Assistant at KidWorksCollege and Career Program Assistant at KidWorks
Erika SerratoErika Serrato
Teacher at KIDWORKSTeacher at KIDWORKS
Carlee MillsCarlee Mills
Preschool Teacher at KidWorksPreschool Teacher at KidWorks