Summary
Overview
Work History
Education
Skills
Accomplishments
Bilingual
Languages
Timeline
Generic

Briseida Quezada

Fort Worth,TX

Summary

Proven in enhancing customer satisfaction and loyalty at Burlington, I excel in conflict resolution and time management. Leveraging strong communication and customer service excellence, I've contributed significantly to team success. My dedication to professionalism and courtesy has consistently improved client relations, showcasing my ability to thrive in customer-focused roles.

Overview

3
3
years of professional experience

Work History

Cashier

Wingstop
10.2023 - 08.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales Floor Associate

Burlington
06.2023 - 03.2024
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • cashier associate as well
  • Managed efficient cash register operations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Listened to customer needs and desires to identify and recommend optimal products.

Caregiver

Private Care
03.2022 - 05.2023
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Cashier

McDonald's
04.2021 - 02.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Eastern Hills High School
Fort Worth, TX
06-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution

Accomplishments

  • Trained and mentored 5+ employees.
  • Collaborated with team of 5+ in the development of food sales and store rankings.

Bilingual

I speak two languages which are Spanish and English. 

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Wingstop
10.2023 - 08.2024

Sales Floor Associate

Burlington
06.2023 - 03.2024

Caregiver

Private Care
03.2022 - 05.2023

Cashier

McDonald's
04.2021 - 02.2022

High School Diploma -

Eastern Hills High School

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Briseida Quezada