Briseida Yamilet Cermeno Herrera
Orlando,FL
Summary
Experienced accounts receivable administrator known for her excellent account management and time management skills. Expert in using SAP HANA and verification of accounting books with great customer service skills. Meticulous worker and entrepreneur dedicated to excellence.
I characterize myself as a professional with a high capacity to work in demanding environments. Formation of multidisciplinary teams, positive attitude, search for alternatives, leadership.
Overview
8
8
years of professional experience
Work History
Analista credito y cobranza
SANIFARMA PAÑALEX, C.A.
08.2019 - 01.2021
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using SAP S/4HANA Cloud for Finance, Microsoft, Word, Excel
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Consistently achieve and exceed monthly collection objectives and recover overdue accounts by 90%
Analista De Ventas Y Mercadeo
MERCADOS DE ALIMENTOS MERCAL
03.2015 - 12.2017
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Asistente Administrativo
Rodamientos Morales, C.A. ROMORCA
01.2013 - 12.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Executed record filing system to improve document organization and management.
Education
No Degree - Contabilidad
Universidad Bicentenaria De Aragua
Maracay10.2024
Tecnico Superior En Administración De Empresas - Administracion De Empresa Y Personal
IUT POLYCOM
Maracay08.2014
Skills
- Leadership
- Critical Thinking
- Account Management
- Problem Solving
- Time Management
- Active Listening
- Customer Care
- Reconciling Accounts
- Microsoft Office
- SAP HANA
- Teamwork
Personal Information
- Age: 31
- Marital Status: Casado/a
- Nationality: Venezuela
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Analista credito y cobranza
SANIFARMA PAÑALEX, C.A.
08.2019 - 01.2021
Analista De Ventas Y Mercadeo
MERCADOS DE ALIMENTOS MERCAL
03.2015 - 12.2017
Asistente Administrativo
Rodamientos Morales, C.A. ROMORCA
01.2013 - 12.2014
No Degree - Contabilidad
Universidad Bicentenaria De Aragua
Tecnico Superior En Administración De Empresas - Administracion De Empresa Y Personal
IUT POLYCOM
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