Briseiry Rios - Ortiz
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Hostess
Gerardo's Italian Kitchen
12.2022 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assistant Manager
Dreamery Creamery
10.2022 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Member
Blazin' M Ranch
03.2021 - 09.2022
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05.2023
Skills
- Guest Inquiries
- Dining Area Maintenance
- High-Volume Dining
- Special Dietary Requirements
- To-Go Order Preparation
- Table Bussing
- Dining Reservations
- Greeting and Escorting Guests
- Cleaning and Sanitation
- Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Hostess
Gerardo's Italian Kitchen
12.2022 - 05.2023
Assistant Manager
Dreamery Creamery
10.2022 - 12.2022
Team Member
Blazin' M Ranch
03.2021 - 09.2022
High School Diploma -
Mingus Union High School
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