Briselda Carrasco
Anthem Blue Cross Blue Shield
Denver,CO
1
Certification
16
years of professional experience
Healthcare office and member services professional with strong experience in administrative support, patient/member communication, confidential record handling, appointment coordination, and high-volume customer service. Skilled at maintaining accurate information, supporting daily office workflows, and communicating clearly with members, patients, providers, and internal teams. Reliable, detail-oriented, and committed to providing respectful service in fast-paced healthcare and front-office environments.
Work History
Health Program Representative
10 Years 5 Months- Supported daily healthcare administrative operations, addressing member questions and service needs effectively.
- Handled high-volume phone and email communication with professionalism, patience, and attention to detail.
- Maintained and verified confidential member records, ensuring accurate documentation and data integrity.
- Coordinated appointments, schedules, and follow-up needs with internal departments and healthcare teams.
- Provided clear information and dependable support while following office procedures and protecting privacy.
- Collaborated with team members to streamline workflows and enhance member experience.
Cashier / Check Cashing Specialist
1 Year 4 Months- Delivered front-counter customer service in high-traffic financial services environment, enhancing customer experience.
- Balanced cash drawers, managed secure funds, and maintained accurate daily records.
- Handled confidential customer and financial documents with strong attention to privacy and security.
- Provided professional front-counter customer service in a busy financial services setting.
- Addressed customer inquiries with professionalism, ensuring smooth service flow and customer satisfaction.
Sales Representative
3 Years 9 Months- Assisted customers with product inquiries, lease agreements, and account support to enhance customer satisfaction.
- Maintained accurate customer records and sales documentation to ensure seamless transactions and compliance.
- Processed payments and assisted with account updates while maintaining confidentiality and accuracy.
- Processed payments and updated accounts, ensuring confidentiality and accuracy to support customer trust.
- Supported daily office operations, including filing, follow-up calls, and customer communication.
Education
GED
Skills
Healthcare Office Administration
Patient & Member Support
Appointment Scheduling & Calendar Coordination
Confidential Records & Data Accuracy
Phone
Email & Front-Desk Communication
Insurance / Benefits Support
Microsoft Office (Word
Excel
Outlook)
Filing
Documentation & Record Management
Time Management & Multitasking
Professional Customer Service
Certification
CPR / First Aid Certified
Timeline
Health Program Representative
Anthem Blue Cross Blue Shield
03.2016 - CurrentRead More
Cashier / Check Cashing Specialist
CFSC All Checks Cashed
11.2014 - 03.2016Read More
Sales Representative
Aaron’s Sales and Lease
02.2011 - 11.2014Read More
Montbello High School
GED
Read More