Brisella Maynes
San Diego,CA
Summary
Dynamic management professional with a proven track record of success in the hospitality industry. Skilled in leading teams to ensure efficient and timely execution of company processes and operations. Extensive experience overseeing end-to-end projects, including collaboration, coordination, and compliance. Adept at optimizing workflows and facilitating seamless communication among stakeholders and clients. Strategic thinker with meticulous attention to detail, employing a collaborative leadership style that fosters effective problem-solving and organization in fast-paced environments. Proficient in utilizing various software and tools, such as Microsoft, Salesforce, DocuSign, G Suite, Zoom, and Slack.
Overview
6
6
years of professional experience
Work History
Onboarding Manager
Vacasa
05.2022 - 05.2024
- Led a team of remote coordinators to onboard and integrate new homes across multiple time zones successfully.
- Monitor team performance, KPIs, and NPS to regularly report results to executive leadership and stakeholders, enhancing strategic decision-making.
- Collaborated with Sales to set and achieve monthly and quarterly goals, contributing to improved forecast accuracy.
- Conducted thorough needs assessments to identify gaps in existing onboarding processes, leading to improvements in communication and delivery methods.
- Provided guidance and support to coordinators regarding new home integration, performance management, and development skills.
- Serve as key liaison between Sales and Operations teams, fostering continuing alignment and improvement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Operational Support Specialist
Vacasa/TurnKey
11.2020 - 05.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Maintained daily data communication records using Salesforce, improving data management and accuracy.
- Led quality assurance efforts, maintaining high standards for all processes.
- Gathered, organized and input information into digital database.
- Evaluated client needs and feedback to drive company and service improvements.
Property Care Taker
TurnKey
07.2020 - 11.2020
- Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
- Conducted thorough move-in and move-out inspections, ensuring accurate documentation of property conditions.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Collaborated effectively with fellow caretakers and management staff in shared decision-making processes that benefited the market portfolio.
- Inspected facilities' conditions and implemented corrective repairs to maintain safety and use.
Patient Care Specialist
Foothills Sports Medicine Physical Therapy
09.2019 - 03.2020
- Managed patient intake, updating demographic and insurance information
- Assisted patients with insurance coordination, ensuring clarity on coverage and billing
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Facilitated patient education, ensuring they thoroughly understood their diagnoses and treatment plans.
- Optimized patient appointment and procedure scheduling, minimizing wait times and improving service efficiency.
- Increased efficiency of medical record keeping by meticulously updating patient files and charts.
National Recruiter
Medix
08.2018 - 08.2019
- Recruiter of workforce solutions for clients and candidates across Healthcare, Science, and Information Technology industries.
- Led the full recruitment life-cycle, from sourcing, talent recruitment, and acquisition to interview preparation, offer negotiation, and onboarding.
- Nurtured relationships with passive candidates, ensuring a strong talent pipeline for future openings.
- Provided timely feedback to candidates throughout the interview process, maintaining a positive candidate experience regardless of outcome.
- Collaborated with hiring managers to identify job requirements and develop effective job postings.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
Skills
- Process Optimization
- Teams Collaboration
- Performance Tracking
- Analytical Thinking
- Change Management
Timeline
Onboarding Manager
Vacasa
05.2022 - 05.2024
Operational Support Specialist
Vacasa/TurnKey
11.2020 - 05.2022
Property Care Taker
TurnKey
07.2020 - 11.2020
Patient Care Specialist
Foothills Sports Medicine Physical Therapy
09.2019 - 03.2020
National Recruiter
Medix
08.2018 - 08.2019
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