Assist customers with walk-ins, telephone, on-site, and electronic requests for service.
Provide first level help desk support for service requests and incidents. Identify patterns that may indicate service problems. Perform light clerical tasks. Use a ticketing system to log all requests for service.
E-mail, IM and administrative account requests and assistance, Resolving authentication problems, Answering general technology questions and referrals to other campus service providers.
Orientation Leader
SFSU Summer Orientation Program
San Francisco, CA
05.2024 - 07.2024
Foster a positive transition to campus life for new students by creating an atmosphere for community building.
Greet, welcome, and check in new students and guests when they arrive for New Student Orientation.
Serve as a resource and referral point for campus resources relating to student and academic services.
Facilitate group activities and discussions throughout New Student Orientation.
Barista
Starbucks
Turlock, CA
04.2023 - 08.2023
Memorized over 100 customized beverages
Sanitized all coffee equipment and consistently maintained store cleanliness
Prepared and served customers food orders, according to food safety regulations
Connected with customers to ensure a great coffee experience
Cashier/ Sales Associate
Michaels
Turlock, CA
10.2022 - 01.2023
Replenished all areas of store
Engaged with customers on a daily basis to make sure that all of their needs were met
Rang up customers for their needed items
Cashier/ Sandwich Artist
Mr. Pickles
Turlock, CA
02.2021 - 08.2021
Communicated with customers in order to confirm their orders and dietary needs
Worked together with coworkers to resolve issues and have smooth shifts
Memorized and studied sandwich recipes and their ingredients