Briseyda A Gonzalez Elguezabal
San Antonio,TX
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Amazon
San Antonio, TX
09.2024 - Current
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed established guidelines for picking orders accurately.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Completed day-to-day duties accurately and efficiently.
Retail Sales Associate
Ross Stores
San Antonio, TX
01.2024 - 09.2024
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Demonstrated product features to customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted in the preparation and execution of physical inventory counts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Addressed customer questions and concerns regarding products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled returns and exchanges according to company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves with merchandise according to company standards.
- Participated in team meetings and training sessions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers to determine wants or needs.
Secretary
Courier vip
San Antonio, TX
08.2022 - 12.2023
- Assisted with special projects or tasks related to departmental functions upon request.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Processed documents and materials for dissemination to appropriate parties.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Bilingual Customer Service Representative
Khols
San Antonio, TX
01.2012 - 12.2013
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Collected deposits or payments and arranged for billing.
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Updated databases with new and modified customer data.
- Processed customer account changes with proprietary software.
- Monitored incoming emails from customers seeking support or advice.
Education
GED -
Victory Learning Center
San Antonio, TX08-2014
Skills
- Shipping and receiving
- Shipment unpacking
- Clear communication
- Multitasking and organization
- Unpacking merchandise
- Punctual and dependable
- Stock control
- Problem-solving
- Truck processing
- Scheduling
- Complaint resolution
- Customer consulting
- Call center procedures
- In-store support
- Money handling
- Retail marketing
- Credit card payment processing
- Customer service
- Appointment scheduling
- Retail sales customer service
- Paperwork processing
- Customer support
- Fluent bilingualism
- Verbal and written communication
- Bilingual communication
- Empathy and patience
- Flexibility and adaptability
Timeline
Warehouse Worker
Amazon
09.2024 - Current
Retail Sales Associate
Ross Stores
01.2024 - 09.2024
Secretary
Courier vip
08.2022 - 12.2023
Bilingual Customer Service Representative
Khols
01.2012 - 12.2013
GED -
Victory Learning Center