Hi, I’m
BRISHA WILLIAMS
Brundidge ,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
years of professional experience
Work History
Circle K
Cashier
04.2018 - 05.2020
Job overview
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Sykes
Customer Service Representative
01.2015 - 04.2018
Job overview
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Central Alabama OIC, Montgomery, AL
GED
12.2013
Skills
- Issue and Complaint Resolution
- First-Tier Technical Support
- Call Volume and Quality Metrics
- Investigate Claims
- POS Systems and Ordering Platforms
- Till Counting
- Customer Relations
- Understanding Customer Needs
- Sales and Upselling
- Process Transactions
- Order and Refund Processing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Circle K
04.2018 - 05.2020
Customer Service Representative
Sykes
01.2015 - 04.2018
Central Alabama OIC
GED
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