Brishany S Lackwood Downs
Macon,GA
Summary
Developed skills in customer relationship management within fast-paced service environment, looking to transition into new field. Built expertise in effective communication and problem-solving. Excited to apply these transferrable skills to new and challenging role.
Offering blend of interpersonal skills and genuine interest in helping others, ready to learn and develop in customer-focused environment. Brings fundamental understanding of customer service principles and strong communication abilities. Ready to use and develop problem-solving and relationship-building skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Customer Relationship Specialist
Forever Formals
01.2023 - 12.2024
- Job Description:At Forever Formals LLC, I delivered outstanding customer support by addressing inquiries, processing orders, and managing returns. I maintained accurate records, ensured timely follow-ups, and collaborated with colleagues to enhance service quality, ultimately fostering a positive shopping experience and ensuring high levels of customer satisfaction.Skills:Excellent verbal and written communication
Strong problem-solving abilities
Proficient in customer relationship management (CRM) software
Ability to work effectively in a team-oriented environment Measurable Accomplishment:In my role at Forever Formals LLC, I successfully increased customer satisfaction ratings by 20% over six months by implementing a streamlined communication process, enhancing follow-up strategies, and actively seeking customer feedback to improve service delivery.
Education
High shcool -
Rutland High School
Macon, GA05.2024
Accomplishments
I graduated with honors
I was involved in many organizations:
FBLA
FCCLA
Timeline
Customer Relationship Specialist
Forever Formals
01.2023 - 12.2024
High shcool -
Rutland High School
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