Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
MemorialCare Long Beach Medical Center
Long Beach, California
06.2025 - Current
Maintained cleanliness and organization of patient care areas and equipment.
Coordinated transportation for patients to appointments within the facility.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Engaged with patient family and friends to provide courteous visit experience.
Helped maintain a clean environment in all areas assigned.
Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
Greeted guests upon arrival, providing excellent customer service.
Monitored incoming emails related to customer service issues.
Advised on solutions to improve customer service operations.
Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
Provided excellent customer service during deliveries.
Courier Runner
Lab Corp
Riverside, California
01.2023 - 05.2025
Maintained accurate logs of all deliveries and pickups completed.
Communicated with lab staff regarding delivery schedules and requirements.
Assisted in training new couriers on company policies and procedures.
Collaborated with team members to optimize delivery routes.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Assistant
Charter Hospice
Colton, California
08.2021 - 01.2023
Managed daily office operations, ensuring smooth workflow and efficiency.
Assisted with patient scheduling, coordinating appointments for optimal care.
Supported staff by preparing documents and materials for meetings.
Organized office supplies, ensuring availability and proper inventory levels.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Processed incoming and outgoing mail promptly and accurately.
Handled inquiries and provided information about services offered.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted visitors and provided them with assistance.
Registered Nurse, Emergency Department at MemorialCare Long Beach Medical CenterRegistered Nurse, Emergency Department at MemorialCare Long Beach Medical Center