BRISHEE WOODARD
HAMMOND
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dynamic customer service professional with extensive experience. Proven track record in complaint resolution and quality assurance, enhancing customer loyalty and satisfaction. Skilled in adapting to high-pressure environments while maintaining accuracy in document control and data collection. Committed to driving team success through effective communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Automated Health Systems Inc.
Schaumburg, IL
08.2022
- Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Maintained customer records by updating account information in database.
- Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
Quality Control Specialist
Itw Deltar Fasteners
Frankford, IL
09.2020 - 03.2026
- Inspect test products and materials to ensure they meet specific quality and safety standards.
- Perform hands on checks, use testing equipment, document results and report issues to production teams to implement corrections.
- Evaluated new technologies to enhance quality inspection methods.
- Maintained up-to-date knowledge of industry trends and quality control best practices.
Phlebotomist
West Suburban Medical
Oak Park, IL
06.2021 - 09.2022
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens, following protocols for labeling and tracking.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Customer Service Representative
Target
Champaign, IL
08.2017 - 05.2020
- Handle customer transactions and creating a positive great experience while adhering to store policies.
- Greet customers, answering questions, and resolve complaints or issues with empathy.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Contributed to development of customer loyalty program, enhancing repeat business.
Education
Dwight D. Eisenhower
Blue Island, ILPhlebotomy
Elim Outreach Training Center
Homewood, ILSkills
- Complaint resolution
- Product education
- Data collection
- Document control
- Quality assurance controls
- Paperwork processing
- Adaptability and flexibility
- Sample and specimen collection
- Patient care
- Venipuncture
- Specimen handling
Certification
- PT - Phlebotomy Technician
Timeline
Customer Service Representative
Automated Health Systems Inc.
08.2022
Phlebotomist
West Suburban Medical
06.2021 - 09.2022
Quality Control Specialist
Itw Deltar Fasteners
09.2020 - 03.2026
Customer Service Representative
Target
08.2017 - 05.2020
Phlebotomy
Elim Outreach Training Center
Dwight D. Eisenhower