Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brishona Hodge

Fort Worth,TX

Summary

Dynamic Front End Manager at Walmart with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and employee supervision, I effectively resolved disputes and mentored staff, fostering a productive work environment. Recognized for rapid career advancement and commitment to exceptional service delivery.

Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.

Overview

5
5
years of professional experience

Work History

Front End Manager

Walmart
05.2024 - 03.2025
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

Cashier

Walmart
07.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Manager

Family Dollar
06.2022 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cashier

Lubys Inc
03.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Trimble Tech High School
1003 W Cannon Fort Worth Tx
05-2022

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements
  • Fraud prevention
  • Performance optimization
  • Accident response
  • Sales planning
  • Business administration
  • Listening skills
  • Cash handling
  • Client communication

Timeline

Front End Manager

Walmart
05.2024 - 03.2025

Cashier

Walmart
07.2023 - 05.2024

Manager

Family Dollar
06.2022 - 07.2023

Cashier

Lubys Inc
03.2020 - 05.2021

High School Diploma -

Trimble Tech High School

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