Overview
Work History
Education
References
Timeline
Generic

Brisia Chong

Glenwood,United States

Overview

13
13
years of professional experience

Work History

Property Manager

T St. LLC
Omaha, NE
09.2019 - Current
  • Collected monthly assessments, rental fees, deposits and payments.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • handling contract and budget for the property.
  • tenants point of contact 24/7
  • inspect property quarterly
  • making sure property taxes are paid
  • making sure all paperwork is on file and updated , insurance is updated and paid on time
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

CSR

USBank
HO-Iowa B Home-Based
04.2022 - 03.2023
  • Fraud specialists- tracking and monitoring illegal transactions on customers Credit Card, complete cust. Fraud claims
  • Dispute specialist- review, and/or disposition of potentially suspicious transactions, events, or scenarios involving cust. Credit Card.
  • Manage, Process and respond to U.S. Bank, AAA, Fidelity, HarleyDavidson, BMW and all Kroger customer inquiries utilizing multiple systems to provide information on accounts while answering every call
    with professionalism and accuracy.
  • High Performer on U.S. Bank CoBrowse system; ONLINE BANKING (Collaborative Browsing. This technology allowed us to access a customer's browser and navigate it in real time. With joint navigation of a web page, I could interact and collaborate online with customers.)
  • De-escalating situations involving dissatisfied customers, offering assistance, support and always resolving customer issue with satisfaction to maintain long-term business relationship with our customers.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Making sure to meet all my goals and numbers.

Accounts Payable Specialist

Nebraska Furniture Mart
Omaha, NE
06.2016 - 01.2019
  • Responsible for Expense department.
  • Developed a new processes that improved efficiency within the expense department.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Handle high-volume invoice processing with minimal supervision
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Communication with Internal and External customers.
  • Manage and maintain users in T&E (travel & expense) system.
  • Internal expert on accounts payable expense programs.
  • Set expense vendors and credit cards.
  • Train new employees and conduct ongoing internal training.
  • Partner with appropriate departments personnel to revise, and update expense policies.
  • Troubleshoot the system to fix user access issues.
  • Set contractors/installers W8/W9
  • Prepared 1099 forms at the end of each fiscal year as required by law.
  • Maintained up-to-date knowledge of relevant accounts payable regulations.

Delivery Coordinator II

Nebraska Furniture Mart
Omaha, NE
01.2016 - 06.2016
  • Help customers and drivers with questions or issues on their deliveries or their orders.
  • Investigated discrepancies between expected vs actual product received from vendors.
  • Handle credit card payments for customers when scheduling a delivery.
  • Upsell our indoor delivery versus our driveway delivery.
  • Write/Review customers claims. Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Audit all delivery route sheets to identify any problems with inventory.
  • Assist with all nationwide and local deliveries process, hours, dates, and routes.
  • Assist merchandiser, customer service, sales reps, dock staff and any internal and external customer with inventory questions.
  • Organized delivery schedules and routes to ensure timely arrival of goods.
  • Identified areas where operational improvements could be made within the shipping process.
  • Provided support for planning special deliveries such as hazardous materials or oversized items.
  • Communicated effectively with vendors regarding shipment details, timelines, payment information.

Branch Service Representative

Centris Federal Credit Union
Omaha, NE
06.2014 - 01.2016
  • Setup members with membership accounts for example; checking, savings, CD's , credit cards and more to help members achieve their financial goals.
  • Upsell credit union products and services to members and non-members.
  • Helped members with car loans, HELOCS, debt consolidation, personal loans, credit cards and much more.
  • Helped members with wired transfers and/or ACH
  • Worked interdepartmentally with Mortgage, Financial Services, and Special Accounts.
  • Achieved all monthly goals by generating referrals from existing customers and follow up on leads by tellers.
  • Collaborated with Service Reps and management to generate business for the branch.
  • Developed and oversaw events to bring in customers and promote products.
  • Fostered lasting relationships with members both English and Spanish speaking members.
  • Helped with management Duties, when management was short.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Schedule and helped other branches throughout the community of CFCU
  • Met or exceeded sales goals by setting up new and regularly serviced existing accounts to bring in maximum revenue.

Teller, Vault Teller Lead

Centris Federal Credit Union
Omaha, NE
06.2013 - 06.2014

  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Tracking, recording, reporting, storing information related to transactions, bank supplies, and customers needs.
  • Maintaining and balancing cash drawers and reconciling discrepancies as well as monitored daily cash levels in the vault and also reconciled those discrepancies.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Keeping a clean, organized work area and a professional appearance.
  • Handling currency, transactions, and confidential information in a responsible manner.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Welcomed customers and offered pleasant service during entire transaction.

Cocktail Waitress, Waitress, Host, Bartender

Ameristar Casino
Council Bluffs, IA
01.2011 - 12.2013
  • Received payments by cash, check, credit cards, vouchers, and automatic debits
  • Issued receipts, refunds, credits, and change due
  • Greeted customers, provided exceptional service
  • Maintained clean and orderly checkout, completed other general cleaning duties, stocked shelves, and marked prices
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Solicited sales of new and additional services or products.
  • Provided excellent customer service by anticipating guest needs and responding quickly to requests.

Education

Real Estate

REEsults Coaching School of Real Estate
Omaha, NE
04-2019

Real Estate Principles & Practices, Real Estate Sales & Marketing -

Randall School of Real Estate
01.2019

Volunteer for the Omaha Fashion Show and Capital's Fashion Show, Homeless shelter volunteer (free haircuts) -

Capital Hair School and Design

Broadcasting TV and Radio, TV cooking Show host. (For our local channel in Omaha) -

Omaha Public Schools Career Center

High School Diploma, Leader of the Latino leader's program, Translator for ESL (English as a Second Language), DECA (Distributive Education Clubs of America) student, learned about marketing, management, and entrepreneurship -

Omaha Burke High School

References

  • Gay N Guttormson, USBank, Current Manager, 402-706-7883
  • Jenna R Syverson, USBank, CSR Manager, 402-933-8657
  • Scott Baker, NFM, Store Director, 402-225-6291, 402-689-3931
  • Karen Rossignol, NFM, Delivery Operations head Manager, 402-392-7188, 402-850-4088
  • Cristal Lopez, Centris FCU, Assistant Manager, 402-758-6032
  • Imelda Carlson, Ameristar Casino, Manager/Executive Host of Ameristar Casino, 402-677-9054

Timeline

CSR

USBank
04.2022 - 03.2023

Property Manager

T St. LLC
09.2019 - Current

Accounts Payable Specialist

Nebraska Furniture Mart
06.2016 - 01.2019

Delivery Coordinator II

Nebraska Furniture Mart
01.2016 - 06.2016

Branch Service Representative

Centris Federal Credit Union
06.2014 - 01.2016

Teller, Vault Teller Lead

Centris Federal Credit Union
06.2013 - 06.2014

Cocktail Waitress, Waitress, Host, Bartender

Ameristar Casino
01.2011 - 12.2013

Real Estate

REEsults Coaching School of Real Estate

Real Estate Principles & Practices, Real Estate Sales & Marketing -

Randall School of Real Estate

Volunteer for the Omaha Fashion Show and Capital's Fashion Show, Homeless shelter volunteer (free haircuts) -

Capital Hair School and Design

Broadcasting TV and Radio, TV cooking Show host. (For our local channel in Omaha) -

Omaha Public Schools Career Center

High School Diploma, Leader of the Latino leader's program, Translator for ESL (English as a Second Language), DECA (Distributive Education Clubs of America) student, learned about marketing, management, and entrepreneurship -

Omaha Burke High School

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